Assistant Shop Manager - Surbiton

Job reference REQ
004981 Date posted 02/09/2026 Final date to receive applications 16/09/2026 Location Surbiton - KT6 4NS
Salary Starting full-time salary £24,479 ayear (£13.45 an hour) pro rata for part time Package 35 days holiday per year in Retail (full-time equivalent), Excellent training and career development, Company pension, pay progression at 6 months and 2 years Discounts at gyms, restaurants and more Contractual hours 28 Job category/type Part time Attachments Blank

Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?

If so, this could be the opportunity for you.

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Wednesday 16 September 2026.

As Assistant Shop Manager at Scope’s Surbiton shop, you will work alongside the Shop Manager to keep the shop running smoothly each day. Every day is different. You will help increase sales, manage shop costs, and support and motivate the team.

In this role you will:

• Assist in the management of the shop operations
• Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers.
• Actively promote Scope and its services within the community.
• Support the shop manager to drive sales and effectively manage stock. Also support our online selling with identifying suitable items and listing on online selling platforms
• Help the team deliver excellent customer service.
• Deputise for the shop manager in their absence.

For more information about the role’s responsibilities and the skills and experience required, please use the Full job description

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

We’re looking for someone who has:

• Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retailor other service-based environments
• Experience working in a target-driven environment, with a focus on achieving sales or performance goals
• Experience of working in a fast paced environment
• A team player with strong work ethic
• Strong communication and interpersonal skills
• IT literacy and numeracy skills

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

• Full-time: 35 hours per week, five days out of seven
• Part-time: Weekly hours on a seven-day rota

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.

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