Customer Service Representative

£26,450 per year + bonus opportunities
Permanent | Full-time | 5 days per week, including weekends

Cash Shop is looking for a Customer Service Representative to join our team.

This is a busy, hands-on role where you'll be dealing with customers every day, processing transactions, handling cash and helping customers with our range of products and services.

You don't need previous experience in pawnbroking. If you're friendly, reliable, good with people and willing to learn, we'd like to hear from you.

No two days are exactly the same. Your role will include:

• Provide a high level of Customer Service to in-store customers and over the telephone/online enquiries.
• Completing transactions against all of our core products quickly & efficiently, whilst following necessary company policies & procedures.
• The testing and evaluating of items of consumer electronics and precious metals.
• Create relationships with customers to ensure that existing custom is retained and new custom gained.
• Complete stock control and organisational tasks.
• Open and close the store adhering to company policy & procedure.
• Reconcile your till, without variance, upon completion of your shift.

You’ll receive training on our products, systems and processes, so you can build your knowledge and confidence in the role.

We're looking for someone who:

• Is friendly and comfortable speaking to customers
• Has good communication skills
• Is reliable and trustworthy
• Is confident handling cash and working with numbers
• Has a positive, practical approach to work
• Can work well independently but also enjoys being part of a team
• Is willing to learn and take on new responsibilities

Previous experience in retail, customer service, sales, cash handling or pawnbroking would be useful, but isn't essential.

• £26,450 annual salary
• Bonus and performance-related earning opportunities
• 28 days' holiday, increasing to up to 33 days with length of service
• Additional Gifted Leave (extra 28 days), subject to eligibility, quarterly review and approval
• Company pension scheme
• Employee discount
• Health Shield health and wellbeing benefits
• Statutory sick pay
• Statutory maternity and paternity pay
• Bereavement leave

Benefits are subject to successful completion of probation where applicable.

Cash Shop Ltd. has been providing its customers with retail financial services since 2004. Initially established by the founder of the UK's original cheque cashing company, Cash Shop is now owned and operated by individuals with combined experience of over 50 years in the industry.

We are dedicated to helping our customers access cash and quality pre-owned goods with a view to enhancing their lives.

At Cash Shop, providing excellent customer service is our top priority, whether it is in-store, over the telephone, or online. We pride ourselves on being completely transparent with our pricing and our processes. Our loyal customers have come to trust we have their best interests at heart, and we strive to offer a fast, friendly and fair service each and every time.

Our 'Vision Statement' is, "To have the best looking stores, in the best locations, offering the best service at the best prices", because we want nothing but the best for our customers. This is an amazing opportunity to become a part of our great team!

The primary function of the CSR is to provide customers with a high level of satisfaction through the excellent provision of all Cash Shop services whilst determining their individual needs.