Christmas Store Host

Christmas Store Host - Full Time Job Introduction

Christmas at Selfridges is truly magical - from the dazzling displays to the unforgettable experiences we create for our customers. As a Christmas Store Host, you'll play a vital role in bringing that magic to life. You'll be the warm welcome at the heart of the store, surprising, delighting, and inspiring every visitor during the most exciting time of the year.

• Be a welcoming and visible presence for customers throughout the store.
• Support customer flow and help manage busy areas during peak trading periods.
• Assist customers with way finding and direct them to relevant services, departments and facilities.
• Help maintain a safe, organised and welcoming environment for customers and colleagues.
• Provide support with queue management and customer guidance during busy periods.
• Respond to customer queries in a friendly and professional manner, escalating where appropriate.
• Work collaboratively with colleagues across the store to ensure a seamless customer experience.
• Support seasonal activities and help bring the festive spirit to life throughout the store.

As a Store Host, you will:

• Communicate confidently and professionally with customers, colleagues and managers.
• Enjoy interacting with people and providing excellent customer service.
• Thrive in a fast-paced and dynamic environment.
• Remain calm, organised and positive during busy periods.
• Be proactive, approachable and willing to support wherever needed.
• Work effectively as part of a team while taking ownership of your responsibilities.
• Demonstrate flexibility and adaptability throughout the festive season.
• Take pride in creating a welcoming and enjoyable experience for every customer.