Visual Merchandising & Retail Event Coordinator

Location:

CHANEL Head Office, London / Boutique

Reports to:

W&FJ Retail & Event VM Manager

Contract:

Permanent

Scope: UK Retail, Fashion & Wholesale networks, with regular boutique and partner visits

As the VM & Retail Event Coordinator, you will play an active role in maintaining and elevating the highest level of visual standards in line with CHANEL global image guidelines. You will coordinate local market VM orchestration, boutique display refreshes, POS tool management and retail event production, moving beyond task support towards end-to-end project ownership, stakeholder coordination and governance of execution standards.

Within these frameworks, your responsibilities will include window display planning and execution, event set-up, regular in-boutique display refresh and adaptation, wholesale partner support, project follow-up and reporting. You will ensure sustainable use of materials, recycling and repurpose wherever possible, supporting CHANEL’s net-zero commitment. The role requires strong awareness of the luxury retail environment, sound VM judgement, attention to detail and confidence to work closely with global, retail, marketing, boutique and external partners to ensure deliverables align with brand image, business priorities and local market needs.

Own and coordinate local VM orchestration projects, including window display planning, execution, follow-up and reporting across the UK network. Maintain and challenge boutique VM standards in accordance with global guidelines, boutique needs and the expectations of Watch & Fine Jewellery, Fashion and Wholesale networks. Carry out regular boutique display refreshes, building constant dialogue with retail and global teams to ensure local execution remains luxurious, accurate and commercially relevant.

Optimise and manage POS tools, including inventory management, maintenance, ordering, allocation, training and follow-up with boutique teams. Animate the VM community and organise regular VM training with retail teams and wholesale partners to strengthen the consistency of display standards. Collaborate with cross-functional teams to create visually engaging VM displays that align with global guidelines, business needs and the CHANEL client experience.

Provide regular feedback to global teams on local market needs through clear reports, observations and recommendations. Establish regular visits to wholesale partners to support in-store merchandising, coaching, training and development of display standards. Support retail event production from planning through to delivery, including supplier coordination, logistics, on-site set-up, installation, dismantling and post-event follow-up. Coordinate with internal and external stakeholders, anticipating risks, managing timelines and ensuring clear communication throughout projects.

Code VM expenses in the finance system and maintain accurate administrative follow-up. Place and track orders for POS tools, window decor, generic permanent VM tools and event production needs across all networks.

Strong visual judgement to support the ultimate luxury image of CHANEL. Proven experience in visual merchandising, retail environments, event coordination or design, ideally within luxury retail Strong attention to detail, with the ability to review VM execution critically and uphold high brand standards consistently Confidence to be assertive when needed on VM display standards, while maintaining constructive relationships with boutique, retail and partner teams Excellent communication, relationship-building and stakeholder management skills across internal and external partners Strong organisational and project coordination skills, with the ability to manage priorities, timelines, suppliers, logistics and follow-up actions Proactive and solution-oriented mindset, with the ability to anticipate issues and recommend practical solutions Agility to reinforce the visibility of campaigns and product collections while contributing to the unique client experience at CHANEL Bachelor’s degree in marketing, architecture, graphic design, visual arts or a related field, or equivalent relevant experience Proficiency in English proficiency in Sketch Up and Adobe Suite, AutoCAD and rendering programmes such as V-Ray, Lumion or similar is desirable

A passion for creativity, innovation and beautifully executed luxury retail experiences Creating and…