National Account Manager

National Account Manager – Luxury Beauty

London - Hybrid

This is not your typical beauty management role.

We’re partnering with one of the world’s most exciting premium beauty and skincare brands to find a commercially driven, people-focused National Account Manager to lead three important retail channels.

It’s a rare opportunity to take ownership of a high-profile portfolio spanning luxury department store, airport retail and premium outlet, with the autonomy to drive performance, develop exceptional teams and create a consistently outstanding customer experience.

You’ll be the commercial force behind the business across your locations — understanding what makes each channel tick and turning that insight into results.

You’ll lead from the front, spending time with your teams, coaching managers and consultants, identifying opportunities and ensuring every location delivers against its potential.

Your remit will include:

• Driving sales, productivity and commercial performance across all three channels
• Leading, motivating and developing high-performing beauty retail teams
• Building strong relationships with key retail and travel retail partners
• Creating clear action plans around KPIs, conversion, average transaction value and customer recruitment
• Ensuring exceptional standards of service, consultation and brand experience
• Identifying opportunities to grow market share and maximise every trading moment
• Supporting successful launches, events and retail activations
• Using data and insight to understand performance — and acting quickly when opportunities emerge
• Creating a culture where talented people are challenged, developed and genuinely want to stay

We’re interested in ambitious retail leaders who combine commercial instinct with brilliant people leadership.

Experience with in premium beauty, luxury retail, skincare, fragrance, cosmetics or travel retail would be highly relevant.

More importantly, you'll be someone who:

Thinks commercially.

You know your numbers, understand the story behind them and know which levers to pull to accelerate performance.

Builds brilliant teams.

You don't simply manage people — you coach, challenge, inspire and create future leaders.

Loves the customer.

You understand that in luxury beauty, exceptional service isn't an extra. It's the business.

Thrives on ownership.

You're comfortable moving between different locations, priorities and retail partners while keeping a clear view of the bigger picture.

You want a role with visibility, responsibility and genuine scope to make your mark.

Because opportunities combining prestige beauty, multi-site leadership and three very different retail environments don't come around often.

You’ll join a highly regarded international beauty business with an exceptional product portfolio, strong consumer demand and a culture that takes both commercial performance and people development seriously.

For the right person, this is the kind of role that can become a significant next step in a long-term career within prestige beauty.

Due to the confidential nature of this search, the brand will be disclosed to suitable candidates during the recruitment process.