Shop Kit Kemp Retail Assistant

Terms:

Full-time(40 hours per week), Tuesday – Saturday, 9.45am – 6.15pm. Flexibility for seasonal demand and occasional late-night shopping events is required.

We are looking for a highly motivated, enthusiastic and passionate Retail Assistant to join usat the Shop Kit Kemp store in Ham Yard, London. (  )

With excellent customer service experience and a warm and friendly personality, you will greetall clients and ensure they receive a 5-star service whilst in the store. Thisis an exciting opportunity for a versatile individual who lives and breathes the Kit Kemp philosophy - championing British craftsmanship, interior excellence and an uncompromising attention to detail to the highest professional standard.

As the face ofthe brand, you will provide an intuitive experience for both store customer sand hotel guests. You are someone who is comfortable working both as part of ateam and independently, with the self-motivation to maintain impeccable standards when working alone. We value proactive thinking and encourage ideasthat help make a difference in our daily operations.

Deliver a warm,intuitive and seamless 5-star customer experience ensuring every customer feels welcomed, cared for and well-informed.

Demonstrate exceptional knowledge of all Shop Kit Kemp retail categories, including furniture, home accessories, art, gifting, dining, fragrance and bath &body, as well as customisation services and customer in-store events.

Actively drive retail performance by confidently recommending products, converting browsing into sales and supporting daily or weekly retail targets.

Manage furniture consultation bookings by coordinating with our head office team, ensuring thestore is prepared for appointments.

Liaise closely with the head office team to ensure smooth daily operations, regular inventory checks and replenishment orders.

Coordinate withthe Ham Yard Hotel team to ensure guest orders and requests are followed up and implemented promptly.

Maintain impeccable standards of cleanliness, presentation and organisation across theretail floor and stock hold areas in line with visual merchandising guidelines.

Ensure customer calls and email enquiries are completed accurately and stored in line with company procedures.

Support thewider retail and creative teams with operational tasks, stock management, daily checklists and other ad-hoc duties as required.

Assist within-store events, including setup, hosting and ensuring guests feel supported and engaged.

Experience within a luxury retail, design or interiors environment would be an advantage.

Strong customer service and communication skills to provide an exceptional customer experience.

A brand champion who believes wholeheartedly in the uniqueness of the Kit Kemp brand and products.

Attention todetail for accurate stock management, inventory control and shop floor presentation.

Strong organisational and time management skills for handling customer queries and sales targets.

Ability tohandle customer feedback and complaints professionally, with asolution-oriented approach.

Natural multi-tasker with a can-do, flexible attitude and positive energy.

Excellent interpersonal skills and the ability to work effectively without constant supervision.

Your professionalism and proactive attitude will reflect the 5-star standards of thebrand.

Knowledge ofhealth and safety standards and a commitment to maintaining a safe work environment.

• Annual salary of £26,000
• Accessto Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Healthcash plan(including contributions towards dental, optical,alternative and complementary therapies)
• Discounted cinema tickets, gym…