Showroom Assistant

Company Overview Since launching in 2004 as the world’s first direct-to-consumer luxury watch brand, Christopher Ward has redefined value in mechanical watchmaking by cutting out the middleman. Proudly Anglo-Swiss, our timepieces are designed in Maidenhead, UK and engineered and assembled in Biel/Bienne, Switzerland. We are a brand built on innovation, quality, and accessibility, with a loyal global community of watch enthusiasts at our core.

Role Summary As a Showroom Assistant, you will play a key role in delivering an exceptional customer experience within our Mayfair showroom. Working closely with the Showroom Manager, and existing team, you will support the day-to-day operations of the showroom, uphold the highest brand standards, and ensure every customer visit feels personal, welcoming, and memorable. This role is ideal for someone with experience in premium or luxury retail who is looking to grow their responsibilities while remaining highly customer-facing.

• Deliver a warm, professional, and personalised customer experience at all times
• Support the Showroom Manager in achieving sales targets and maintaining strong performance
• Assist with the daily running of the showroom, including opening/closing procedures, security, and presentation standards
• Manage customer appointments and utilise CRM systems to personalise visits
• Support inventory management, stock accuracy, and POS operations
• Assist with team training, onboarding, and coaching where required
• Coordinate with internal teams to support product launches, events, and in store activations
• Act as a key-holder and duty lead when required
• Maintain excellent product knowledge across collections, brand stories, and watchmaking trends

About You We’re looking for someone who brings:

• A customer-first mindset and genuine enthusiasm for luxury products
• Experience in a premium or luxury retail environment
• Confidence and professionalism when engaging with clients, colleagues, and VIP customers
• Strong communication and interpersonal skills
• Commercial awareness and attention to detail
• Pride in maintaining high showroom and brand standards

• Background in watches, jewellery, or personal shopping
• Experience supporting showroom or store operations
• Familiarity with CRM systems, POS, and retail reporting
• Interest in storytelling, hospitality, and brand immersion
• Adaptable & versatile nature inline with showroom demands

Competitive

• Full-time, 35 hours per week (including weekends & occasional Bank Holidays)
• Two days off on Rota during the week
• Based on-site in our Mayfair, London showroom
• Working hours to be confirmed, with flexibility required around events and peak trading periods
• 25 days holiday plus public holidays (increasing after 2 years’ service)
• Birthday day off (if it falls on a working day)
• Private medical insurance or £35 monthly wellness allowance
• Fully subsidised life insurance (4x salary)
• Discretionary company bonus scheme
• Friends & family discount on watches