Branch Assistant

Vacancy for Branch Assistant based in Feltham
to work in our friendly, hardworking, and established team. Our employees are key to our business, and our values reflect this daily which enables us to move our already successful, well-established business forward. We offer:

• Up to 33 days holiday including Bank Holidays (with service)
• Employee Rewards with the ability to gain ‘quirky perks’ e.g., late starts, early finish, long lunch, coffee and /or lunch on us.
• Employee Assistance Programme –includes fitness classes, podcasts, advice toolkits and confidential counselling service.
• Retail Discount Scheme
  across many major high street stores, hospitality venues, holidays and days out etc.
• Cycle to Work Scheme
• Career opportunities are available throughout the business –across our 27 branches within the UK and Ireland.
• Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses
• Auto Enrolment Pension Scheme
• Life Assurance

Having a good standard of education including Maths and English, a good telephone manner and proven experience of working within a similar environment you will have a professional, first-class customer first approach with the ability to confidently work both well in a team and using your own initiative. You will need to be able to multi-task (picking and packing stock, taking phone calls, monitoring, and replying to emails) and be able to work under pressure to meet deadlines.

The main duties of the role include:

• Keeping up to date with all company products, training, sales initiatives, and promotions in order to effectively pass this information onto the customer
• Developing detailed knowledge and understanding of the FSW product portfolio to be able to confidently advise the customer of the best product to meet their requirements
• Accurately processing/picking and packing order requests for all stock items ready for customer collection and/or ensure stock is loaded onto vehicles to ensure the product(s) is delivered on time
• Building excellent working relationships, liaising professionally with colleagues, customers, and suppliers in person, by telephone and by email
• Ensuring all customer requests, orders, and complaints are dealt with in an effective, accurate and timely manner to ensure customer satisfaction
• Preparing the branch trade counter and customer area to ensure the area is fully stocked, clean and tidy and presents the products in an effective way
• Serving the customers at the trade counter in line with company requirements and standards
• Raising sales quotations for the customer at the most competitive price from preferred suppliers and providing the necessary follow up call to complete the order
• Effectively sourcing and ordering non-stocked items from other branches within the FSW Ltd Group or via the Purchasing Department
• Ensuring stock levels are maintained to the prescribed levels for the branch and ensuring that the stock inventory is always correct. Actively participate in stock take activities throughout the year
• Ensuring all returned products (including those under warranty) are dealt with promptly and in line with the warrant returns policy
• Ensuring all branch administration e.g., filing, customer and Health and Safety records are kept in an ordered way and in line with company guidelines
• Always maintaining a clean and safe environment, complying with all health and safety requirements including, but not limited to, wearing PPE at all times (PPE is provided)
• Handling fragile packages and parcels with care and adhering to manual handling regulations – some heavy lifting e.g., of gas cylinders is a requirement of the role
• Taking delivery of goods for unloading, sorting, stacking and storage process/pick…