Supervisor, Sloane Avenue Retail · Sloane Avenue

JOB TITLE

Supervisor

Full Time

Retail

Store Manager

Sloane Avenue, London

Competitive

Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in.

Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers.

Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’. This is our purpose and why we get out of bed every morning.

The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth’s for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better.

Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community.

As a Supervisor of one of our stores you will be accountable, together with the Store Manager for managing the day to day running of the stores to ensure profitability and productivity goals are hit.

• To lead on Sales and Service culture in store by achieving personal and store targets in terms of store conversion, team and personal UPT, ATV, Data Capture, Personal Sales.

• To provide excellent levels of customer service and surpassing customers’ expectations at every opportunity. To identify customer needs and answer all product-related questions. Be able to respond to queries regarding price, location, features, benefits and use of Orlebar Brown products.

• Responsible, and leading by example for the store having the highest levels of standards around presentation, cleanliness and staff appearance.

• Attending regular training sessions on seasonal product launches and Service Standards to ensure knowledge is up to date and the delivery of world class service.

• Maintaining Orlebar Brown Model Store VM standards.

• Must ensure all measures are being taken around loss prevention to protect profit and stock.

• Support the Store Manager in implementation and development of CRM & Clientelling initiatives to strengthen clientele network for the store.

• Display strong leadership skills by leading by example. Consistently show a positive attitude & take responsibility for own actions.

• Completing Daily Brief & EOD reporting. Completing and submitting all necessary paperwork and reports for Orlebar Brown Head Office when required.

• Demonstrated experience of management in a premium or luxury brand environment.

• Willing to adapt and take on new challenges.

• Depth of understanding around KPI’s and impact on store performance.

• Always presents a professional image.

• Successfully able to handle multiple demands and competing priorities.

• Excellent communication skills – both verbal and written.

• A real attention to…