Retail Operations Manager

Location: London, with regular presence across ERDEM retail locations

Reporting to: CEO

Department: Retail

Budget Responsibility: Yes

Company Description

ERDEM is an independent fashion house based in London, known for bold, expressive design and a distinctive narrative-driven aesthetic. Founded in 2005 by designer Erdem Moralioglu MBE, the brand is celebrated for collections that combine strength and beauty with rigorous craftsmanship. ERDEM’s work is characterized by a romantic yet powerful language of style that aims to inspire confidence and individuality. With a strong respect for traditional techniques and an openness to innovation, the house brings imaginative concepts to life through precise, artisanal execution.

Team members join a cultured, creative environment where storytelling, craftsmanship, and emotional impact are central to the brand’s identity.

The Role

ERDEM is seeking an experienced and highly organised Retail Operations Manager to take ownership of the day-to-day operational management and performance of our growing retail business.

This is a hands-on, fast-paced role requiring a strong understanding of luxury retail, store operations, stock management and client development, combined with excellent project management and commercial skills.

The Retail Operations Manager will ensure that ERDEM stores operate efficiently, consistently and to the highest luxury standards, while maintaining a clear focus on driving sales, achieving KPIs and delivering an exceptional client experience.

As ERDEM continues to expand its direct-to-consumer business, the role will also play a central part in new store openings and retail projects, working closely with senior leadership and teams across the business.

Key Responsibilities

Retail Performance & Sales

• Drive the commercial performance of ERDEM stores, working closely with Store Managers and the wider Sales team to achieve and exceed sales budgets.
• Establish, implement and monitor clear retail, sales and client KPIs across the store network.
• Analyse store performance including sales, conversion, ATV, UPT, footfall, productivity, client acquisition and retention.
• Identify opportunities and actions to improve performance and ensure these are followed through.
• Work with store teams to establish clear daily, weekly, monthly and seasonal targets.
• Maintain a strong understanding of trading performance, highlighting risks and opportunities quickly.
• Support the development of a strong sales culture across the retail business.

Retail Operations

• Take ownership of the day-to-day operational requirements of the retail stores, ensuring they operate efficiently and consistently.
• Develop, implement and maintain clear retail policies, procedures and operational standards.
• Continuously review processes to improve efficiency, accuracy and the client experience.
• Ensure stores maintain the operational standards expected of an international luxury brand.
• Act as the central point of contact between stores and Head Office for operational matters.
• Ensure issues are identified, communicated and resolved quickly.
• Coordinate maintenance, suppliers, contractors and other operational requirements across the store network.
• Ensure appropriate controls and procedures are maintained across cash handling, stock, security, health & safety and other store operations.

Stock Management

• Maintain rigorous oversight of retail stock, ensuring stores have the appropriate stock levels and product mix to maximise sales.
• Work closely with Merchandising, Logistics, Production and store teams on stock availability and allocation.
• Monitor stock movements, transfers, replenishment and discrepancies.
• Ensure regular stock counts and reconciliations are completed accurately.
• Identify slow-moving stock and…