Supervisor, Retail, Retail Sales

Job Title:
Supervisor

Location:
London

Reporting To:
Boutique Manager

Who we are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House

• Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury

• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Supervisor role is an exciting opportunity to step up as a sales and service leader on the floor. This role is for someone who leads through example, energises the team around them, and drives training and selling standards — without stepping into a people management position. You will:

• Be the sales and service lead on the floor, driving KPIs and setting the standard for customer experience

• Take ownership of new starter and ongoing team training, sharing product and selling expertise

• Support the management team with daily operational tasks and boutique readiness

• Act as a trusted go-to for the team on product knowledge, styling, and clienteling best practice

• Consistently achieve and exceed individual sales targets and KPIs, acting as a role model for the team

• Demonstrate expert product knowledge and bring the MV story to life through elevated storytelling and styling

• Lead by example in delivering an exceptional, personalised client experience at every stage of the journey

• Utilise clienteling tools to build meaningful, repeat client relationships in line with MV guidelines

• Confidently deliver all in-store services including engraving, welding and aftercare

• Champion the power of 3 and stacking/layering expertise to maximise basket size and client satisfaction

• Take a lead role in onboarding new Sales Associates, sharing product knowledge and service standards

• Support the delivery and completion of brand and product training programmes across the team

• Coach colleagues in the moment — sharing feedback, demonstrating techniques and celebrating great practice

• Identify skill gaps on the floor and proactively discuss with the management team with suggestions for development

• Act as a product and styling expert that the team can turn to for guidance and inspiration

• Support the management team with operational tasks including stock management, deliveries and stock takes

• Uphold visual merchandising standards and ensure the boutique is presented to the highest standard at all times

• Ensure compliance with all MV procedures and policies, including accurate payment…