Floor Manager

AtLacoste, we believe that everyone brings a unique touch to our collective spirit. Here, we are passionate teams, united by the same values. Together, wecreate memorable experiences for our customers by inspiring and connecting withthem. Both universal and timeless, the brand brings together cultures and generations. Elevating the crocodile as a rallying sign, to grow, inspire, andmake a lasting impact in the world of fashion and retail.

Working at Lacoste means, representing an iconic brand that’s part of the MF Brands Group, alongside Aigle,Gant, and Tecnifibre, paving the way for exciting internal mobility opportunities. Joining a team that values personal and collective development, where everyone is encouraged to grow and evolve.

Balancing passion and well-being, because we believe that everyone needs time to recharge. Embracing our Durable Elegance approach – placing our products and value chain at the heart of our sustainability ambitions, with a mission to elevate them to environmental excellence. As well as fostering social inclusion by making equal opportunitiesa reality through impactful opportunities.

• Lead & Inspire the Team:Drive performance on the shop floor by motivating and supporting Sales Consultants to deliver exceptional customer service and achieve store targets,while leading by example through a positive and energetic approach.
• Commercial Performance:Support the Store Manager in delivering key business objectives, monitoringKPIs, identifying opportunities, and taking action to maximise sales and profitability.
• Coaching& Development:Develop team capability through regular feedback, training, and in-the-moment coaching, creating a culture of continuous improvement and success.
• DriveCRM & Clienteling:Support the team in building long-term customer relationships through CRMcapture, clienteling activities and personalised follow-up, contributing to customer loyalty and store targets.
• Customer Experience Excellence:Ensure every customer receives a premium and personalised shopping experience that reflects Lacoste’s values, heritage, and commitment to service excellence.
• Store Standards & Operations:Maintain outstanding visual merchandising and presentation standards while overseeing daily operational activities including stock management, cash handling, and compliance procedures.
• Team Culture & Problem Solving:Act as a key point of contact for customer queries and support the creation ofa collaborative, inclusive, and high-performing environment aligned with Lacoste’s values.

• Package :
  Competitive commission scheme
• Health& Wellbeing: Employee Assist Programme with the Retail Trust
• Holidays: 28days per year plus usual bank holidays
• Swag: Upto 65% off Lacoste products + Uniform
• Learning& Development: Continuous support on your learning journey fromday one
• Parenthood: Enhanced family leave and pay from day one
• Extras: Employee Referral, Long Service Award

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application, feel free to get in touch with us by  (please include 'Workplace Adjustments' in the subjectline).