Supervisor, Retail, Retail & Store Manager

Supervisor | Blackbird Bakery

Are you a natural leader who loves bringing out the best in people? At Blackbird, our
Supervisors
are the heartbeat of the shop floor. We’re looking for a mentor, a problem-solver, and a brand champion to help our management team deliver the ultimate customer experience.

If you’re a pro at staying cool under pressure and you’re ready to lead a team that feels like family, we want you to take the lead!

As a Supervisor, you don’t just follow the four pillars—you inspire them in others:

• Plain Talking:You’re a clear communicator who keeps the team briefed and focused. You give honest feedback respectfully and listen to your team to keep things running smoothly.
• Real Me:You’re a role model. You take ownership of your shift, show up with a "can-do" attitude, and take pride in maintaining the highest standards of the Blackbird brand.
• Working Together:You’re the glue that holds the team together. You plan, organise, and monitor productivity while keeping the atmosphere light-hearted and supportive, even during the morning rush.
• Service First:You’re obsessed with the fine details. You lead the charge in making every customer feel valued, ensuring no one is kept waiting and every product served is perfect.

Your goal is to assist the management team in the
smooth running of the shop.You’ll deliver the highest standards of customer experience and product quality by leading, supporting, and coaching the team. In the absence of the manager, the shop is in your capable hands.

• Role Modelling:Leading the team to exceed customer needs and provide outstanding product quality.
• Workflow Management:Planning, organising, and monitoring team productivity and teamwork.
• Management Support:Assisting with daily/weekly tasks to ensure the shop runs like clockwork.
• Compliance & Responsibility:Taking ownership of company policies, legal requirements, and security while on duty.

• Monitoring service speed to ensure customers are never kept waiting.
• Ensuring team members have expert product knowledge to assist customers.
• Driving sales through promotional activity, sampling, and new product launches.
• Resolving customer complaints effectively and investigating their causes.
• Leading the team to maintain perfect, full, and correctly labelled product displays.
• Monitoring customer feedback trends and loyalty data to help the shop grow.

• Monitoring product levels and availability to prevent shortages.
• Ensuring only top-tier products reach our customers—never sub-standard.
• Recording and reporting wastage; ordering and processing supplier invoices.
• Maintaining stock management, from ordering to production plans and returns.

• Team Growth:Managing the induction process for new starters and maintaining training records.
• Safety & Standards:Following Food Safety controls, participating in audits, and leading cleaning duties.
• Shift Excellence:Leading team briefings, managing opening/closing procedures, and acting as a key holder.
• Performance
  
  Coaching:
  
  Assisting the manager with job chats and addressing any performance issues (lateness, incidents, etc.).

• Passion
  for leading an excellent customer experience and product quality.
• Excellent Communication
  skills and professional standards.
• Fantastic Standards
  and a professional approach.
• Outgoing & Lively
  personality.
• Flexible, Committed, and Highly Motivated.

Please note:

This list is not exhaustive and may change in line with business needs.