Valentino Business Manager, Selfridges

Valentino Beauty Business Manager

Embrace your power. At Valentino Beauty, we believe that beauty is a celebration of individuality, a canvas for expressing your dreams and rewriting the rules.

We empower every individual to embrace their unique story and boldly express their authentic self.

Driven by a passion for couture, colour, and celebrating diverse perspectives, we offer a world of vibrant products and transformative experiences, inviting everyone to join our community of dreamers.

Join us in shaping the future of beauty, where inclusivity and self-expression reign supreme, and become a part of a brand that celebrates the individuality of every person.

• A Beauty Guru:
  
  You're passionate about all things beauty and love sharing your expertise with your teams and customers! You're a pro at giving personalised advice and helping people find the perfect products that make them feel empowered.
• A Connection Creator:
  
  You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.
• A Growth Champion:
  
  You're passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
• A Trendsetter:
  
  Being active on social media, you're always on top of the latest beauty and wellness trends. You know how to connect with people both online and in person, being able to build a community around your passion for beauty.
• A Go-Getter:
  
  You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve amazing results through your team.
• A Brand Ambassador:
  
  You're a true believer in the Valentino mission and values. You're passionate about our iconic brand and can't wait to represent them.

People Management and Development

• Team Onboarding and Training:
  
  Lead the onboarding process for new team members, providing comprehensive training that immerses them into the world of Valentino and sets them up for success. Drive continuous development to enhance individual performance and maximise team effectiveness.
• Performance Monitoring and Feedback:
  
  Provide regular and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognising achievements and identifying areas for improvement.
• Performance Management:
  
  Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
• Talent Acquisition:
  
  Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.
• Employee Relations:
  
  Address and resolve HR issues within the team, ensuring a positive and productive work environment.

Elevating Customer Experience

• Embodying Brand Excellence:
  
  Act as a Valentino brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling:
  
  Confidently demonstrate products, immerse customers into Valentino’s history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Deliver the Valentino Service
  
  Experience:
  
  Ensure that the team are delivering the Valentino service model, delivering exceptional customer service to all.

Driving Retail Performance

• Exceeding Sales Targets:
  
  Develop and execute strategic plans to achieve and surpass retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximise results and ensure sustainable success.
• Creating Engaging Events:
  
  Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for Valentino.
• Driving Innovation and New Business:
  
  Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximise impact.
• Cultivating Client Loyalty:
  
  Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.

Operational Excellence

• Teamwork and Training:
  
  Actively participate in team efforts and complete all required training programmes to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities:
  
  Diligently complete daily and weekly administrative tasks, both…