Retail Coordinator - Christmas Temp

We are seeking an exceptional Retail Coordinator
- Christmas Temp to join the Retail team at our Corporate Office on a fixed term basis for an immediate start until 31st January 2027.

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills,The Maybourne Riviera and The Emory – sixof the world's most renowned hotels; and Surrenne – wellbeing and longevity Member’s Club. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.

We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.

We are continuing to grow an elegant and aspirational lifestyle brand, creating a unique online and in-store experience that reflects the values and spirit of Maybourne. This is an exciting opportunity to join our team during the busy Christmas period, supporting our retail operations across both eCommerce and hotel properties.

In this role, you will play a vital part in providing exceptional customer service and ensuring smooth day-to-day operations throughout the festive season. Your primary focus will be managing customer queries via email, including delivery updates, returns, exchanges, and product knowledge requests. Additionally, you will serve as the key contact between our gift shop and online customers. This is a fantastic opportunity to gain experience in a dynamic retail environment and contribute to a growing team during a key trading period.

• Manage and respond to customer inquiries via email, providing timely updates on orders, delivery issues, return requests, and general product inquiries.
• Take ownership of customer issues and strive to provide first-contact resolution, ensuring high levels of satisfaction.
• Offer exceptional support by proactively handling delivery delays or issues, coordinating with internal teams and our third-party warehouse to resolve customer concerns promptly.
• Utilise Shopify+ to manage and track customer orders, processing refunds, exchanges, and ensuring accurate order updates.
• Oversee sample management by organising, preparing, and tracking samples for press, coordinating couriers as needed.
• Communicate new product launches and collections to hotels via presentation template, ensuring all products are accurately represented, and keep internal documents updated.
• Collaborate with the suppliers and the warehouse to oversee stock intake and distribution, including managing allocations and hotel gifting transfers and acting as the key point of contact internally.
• Support the team in updating the eCommerce site, ensuring products are listed with correct pricing, descriptions, and imagery.
• Assist the retail team with ad hoc organisational and administrative tasks.

You are spirited, with an unwavering passion for exceeding expectations at every turn. Warmth and approachability define you, and collaboration is second nature. You possess an ambition that not only drives your personal growth but also elevates the team around you, inspiring excellence daily. Your innate curiosity and keen attention to detail allow you to anticipate needs…