Head of Visual Merchandising

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Flexible hybrid working style with three days (Tues-Thurs) in the London office

The Head of Visual Merchandising (VM) is a senior strategic leader responsible for setting the BRIS visual merchandising direction and translating Global VM strategy into creative, innovative and commercially impactful execution across the Cluster.

This role will lead the BRIS VM team, influence senior cross-functional stakeholders and shape a compelling in-store experience that drives brand consistency, customer engagement and business performance.

The role will also identify opportunities to improve ways of working, strengthen VM capability across the Cluster, and uphold Pandora brand standards through a strategic balance of creativity, commerciality and operational excellence.

The scope includes working across our retail network including 250 stores in UK & Republic of Ireland. And will be leading a team of 5 people.

Pandora is the world'slargestjewellery brand,specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold inmore than 100 countriesthrough6,800 points of sale, including more than 2,700concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs
37,000people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue ofDKK 31.7 billion (EUR 4.2 billion) in 2024.

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.

As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.

Partner with other Cluster leaders on strategically leveraging the Global campaign toolkit to best support BRIS initiatives and to drive brand awareness and traffic to the store. Oversee production, including adhering to Procurement processes and ensuring execution is to Global standards.

Manage the creative campaign budget, ordering process, logistics and installation for the store, along with any local production needs. Partner with Cluster and Global on all requests for damages, missing collateral and any changes to the creative orders.

Ensure the product selected for each creative campaign fixture is following Global guidelines and accounts for any local nuances.

Identify opportunities for process improvement at any stage of the creative campaign process.

Partner with local stakeholders on creative campaign installation and maintenance plans, including creating VM store visit plans. Track the effectiveness of creative campaigns and share with local stakeholders and Global, when applicable.

Ensure Global Product Presentation and Retail Communication guidelines, along with Merchandising strategies are upheld in-store. This includes partnering with the Merchandising & Retail team to identify any product display needs.

Partner with local and Retail stakeholders to align on zoning and implement changes by working with the VM and Retail teams.

Partner with Global and local stakeholders on installation and maintenance plans for VM standards, including creating VM store visit plans. Track the effectiveness of company product initiatives that are highlighted within the product displays and share with local stakeholders and Global, when applicable.

For In-Store Events, communicate and partner with local stakeholders on renderings, budget, production, vendor management and implementation. Review business impact and effectiveness of the initiative with Cluster stakeholders and Global, when applicable.

For Pop-ups and OOH Activations, support local stakeholders on leveraging Global toolkits to support local initiatives and to drive brand awareness and traffic to the store. Work with local stakeholders to ensure all VM deliverables are accounted for and completed, in partnership with Global.

Work…