Senior Merchandising Manager

We're IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we're united by a shared vision to create a more rewarding world of travel and experiences. Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services.

Our Holidays division, including British Airways Holidays and Iberia Vacaciones, brings together trusted brands, connecting customers to thousands of destinations worldwide through seamless, end-to-end travel experiences. We're on an exciting journey of growth and transformation - we're going places.

We're looking for an inspiring, commercially minded Senior Merchandiser Manager to join our Retail leadership team and help shape the next chapter of our growing business. We're not a traditional retailer. As part of a global loyalty business, our Retail portfolio brings together physical products, digital experiences and innovative ways for members to use and engage with Avios. From the Avios Shop and Wine to Avios Purchase, Balance Boost and propositions we've yet to explore, there's plenty of opportunity to think differently about what retail can be.

You'll bring strong merchandising and trading expertise, but just as importantly, the curiosity to spot new opportunities, the confidence to challenge established thinking and the ability to bring people together to make great things happen. Leading a developing team, you'll create an environment where people feel trusted, supported and inspired to do their best work. You'll work closely with Buying, Sourcing, Operations and wider business partners to turn commercial insight into action, strengthen our capabilities and help build a Retail function that's ready for the future.

This is an opportunity to make a real impact in a business that's growing and evolving at pace, where your ideas, leadership and commercial judgement can genuinely shape what comes next.

• Leading our merchandising and trading performance across a diverse Retail portfolio, driving sustainable revenue, margin and commercial growth.
• Inspiring, coaching and developing a high-performing team, creating an inclusive environment where people feel empowered to contribute, challenge and grow.
• Using commercial insight, customer behaviour and market trends to identify new opportunities, challenge assumptions and influence trading decisions.
• Owning forecasting, merchandise planning, pricing and promotional strategies to optimise performance across our Retail propositions.
• Bringing a fresh perspective to how merchandising operates across physical products, digital retail, and working on our Avios pricing proposition to deliver greater customer value and stronger commercial performance.
• Working collaboratively with Buying, Sourcing, Operations, Customer/Marketing, Ecomm, Finance, Data and Product teams to balance commercial priorities and deliver the best outcomes.
• Turning complex trading and performance data into clear recommendations that influence senior stakeholders and drive meaningful action.
• Balancing revenue, margin, stock, customer value and partner economics to make informed, commercially sound decisions.
• Shaping the future of our merchandising capability, improving processes, ways of working and exploring opportunities through AI, automation and emerging technologies.
• Building strong relationships across the business, encouraging constructive challenge and bringing different perspectives together to achieve shared goals.

• Strong experience in retail merchandising, commercial trading or merchandise planning, ideally within ecommerce, digital or multichannel environments. Spanning multiple product categories is preferred.
• A proven track record of driving commercial performance, with a strong understanding of forecasting, pricing, promotions, margin, stock and profitability.
• An open, inspiring and inclusive leadership style, with experience developing people, building capability and supporting teams through change.
• Strong commercial curiosity and the ability to spot opportunities, think creatively and turn insight into meaningful business outcomes.
• A collaborative approach, with the confidence to challenge constructively, listen to different perspectives and build strong relationships across teams.
• Excellent analytical and commercial…