Retail Supervisor

Hours available: 20 hours with potential to increase and work across different locations.

We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do.

We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time.

We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services.

We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions.

We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers.

Our Supervisors play a vital role - supporting the management team and location in accomplishing brilliance with their strong commercial savvy and a keen eye for detail.

As a Supervisor at Trotters, you will understand the powerful relationship between beautiful visual presentation and superior Trotters Touch customer engagement. You will work to support the smooth running of the location through your intuition, initiative, and ability to work unsupervised, leveraging our 4 pillars to support the team in their pursuit of retail excellence.

• Support the Management team to deliver against location KPI’s across our 4 pillars through consistent performance and maintaining excellent rapport with the team.
• In the absence of the Location Manager or Deputy Manager confidently deliver all daily Operations. Support the management team in ensuring all other communications and directives are followed up.
• Ensure team are demonstrating the Trotters Touch best practice and product knowledge with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales.
• Demonstrate comprehensive knowledge of location product and figures, analysing and interpreting to support the team in achieving and exceeding budgets / KPI’s.
• Display excellent prioritisation and proactivity; complete all tasks efficiently following company policies and procedures.
• Contribute to a positive, dynamic sales environment, delivering adaptable and versatile coaching and instruction of others whilst showcasing a motivated approach to your own work to invigorate the team.
• Assist in ensuring excellent team participation, contribution, and engagement, inspiring them to achieve excellence through effective use of training techniques and incentives.
• Build loyal customer relationships and promote clientele opportunities by leveraging impressive understanding of customer profiles; ensure the teams effectively capture customer data at POS and understand how this can transform customer relationship management.
• Drive awareness of brand promotions and marketing activity, keeping yourself, the team, and customers up to date, taking an active interest in engaging with online Brand activity.
• Keep Trotters looking its best by maintaining up-to-date knowledge of merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for your Location.
• With support from the management team, plan and execute visually enticing product displays and commercially…