Retail Supervisor - Ground Floor

There’s nowhere quite like Fortnum & Mason  the heart of our iconic flagship, the Ground Floor is a bustling showcase of Fortnum’s favourites, from our world-famous teas and biscuits to confectionery, beautiful gifts and celebratory tipples. Welcoming customers from London and across the globe, it’s where tradition, theatre and exceptional service come together. We are looking for an enthusiastic and experienced Retail Supervisor to join our Ground Floor team and play a key role in delivering the extraordinary experience our customers expect from Fortnum’s.

As a Retail Supervisor, you’ll be a visible and inspiring presence on the shop floor, leading by example, motivating colleagues and ensuring the day-to-day operation runs beautifully. Above all, you’ll help make sure every customer leaves with a memorable Fortnum’s experience.

• Competitive hourly rate + paid overtime

• Discretionary annual bonus (up to 5% of salary)*

• Up to 40% store and restaurant discounts*

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

Subject to terms and conditions of employment.

• Lead by example, delivering exceptional service and inspiring the team to create memorable experiences for every customer

• Support the day-to-day running of the store, ensuring smooth and efficient operations

• Coach, motivate and support Sales Associates to achieve individual and team goals

• Drive sales and support the team in achieving store KPIs

• Engage with customers on the shop floor, sharing the stories behind our products and providing thoughtful recommendations

• Maintain exceptional standards of presentation, replenishment and product availability

• Support stock management and ensure products are handled and replenished accurately

• Work collaboratively with the wider team to ensure a seamless customer experience

• Maintain Fortnum’s exceptional standards across customer service, operational excellence and health and safety

• Previous supervisory or team leadership experience within a fast-paced retail environment, this is a MUST have

• Proven experience of motivating a team and working towards KPIs

• A genuine passion for delivering exceptional customer service

• A warm, confident and engaging approach with excellent people skills

• Strong communication and organisational skills

• A proactive and hands-on leadership style

• The ability to remain calm and focused in a busy, fast-paced environment

• Flexibility to work a variety of shifts, including early mornings, late finishes and weekends

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.