Deputy Manager

As a Deputy Manager at Ryman, you’ll be a key leader in the store, working alongside the Store Manager to drive sales, profitability and exceptional customer service.

You’ll help lead, motivate and develop a strong team, making sure everyone understands how they contribute to the success of the store. With a strong focus on commercial performance, you’ll keep an eye on everything from sales and wages to shrinkage and customer feedback, while making sure our standards and compliance remain high.

• Be a proud ambassador for Ryman and the wider Theo Paphitis Retail Group, building your knowledge and inspiring your team to do the same.
• Create a customer-first culture where the team confidently engages with customers, understand their needs and recommend the right products, promotions and additional items.
• Confidently handle customer complaints and challenges, finding positive solutions and protecting customer loyalty.
• Lead by example, creating a great working environment where colleagues feel motivated, supported and empowered to deliver their best.
• Deputise for the Store Manager, taking ownership of the store and team in their absence.
• Communicate sales targets and results clearly, helping everyone understand what success looks like and how they can contribute.
• Drive sales and profitability while keeping a close eye on key financial KPIs, including wages, wastage and shrinkage.
• Support the Store Manager with resource planning, ensuring the store is staffed effectively and operates within agreed budgets.
• Maintain high standards across visual merchandising, housekeeping, compliance and internal audits.
• Build and share excellent product knowledge, helping the whole team become confident in what we sell.
• Spot opportunities to increase sales and maximise every customer interaction through relevant recommendations and upselling.
• Make sure the team consistently achieves and exceeds the expectations set by the Store Manager and wider business.
• Ensure tills and company systems are operated accurately, securely and in line with company policies and procedures.
• Attend meetings and training and make the most of opportunities to develop yourself and your team.
• Take accountability for the safety and security of our people and property, ensuring the store operates safely and effectively.

• A genuine passion for Ryman and the wider Theo Paphitis Retail Group.
• A customer-first mindset and a passion for exceeding expectations.
• Energy, enthusiasm and a strong drive to achieve results.
• The confidence to lead, motivate and inspire a team.
• A commercial mindset with the ability to spot opportunities to drive sales and profitability.
• Strong communication and collaboration skills.
• The ability to manage multiple priorities, challenges and deadlines effectively.
• A proactive, self-motivated approach, with the ability to work independently as well as part of a team.
• Adaptability and resilience - you'll be comfortable working in a fast-paced environment where no two days are the same.
• A commitment to learning and developing your own skills and those of your team.
• Flexibility around working hours and location.
• Most importantly, the ambition to step up, take ownership and make a real difference to your store and team.

• Competitive salary with the opportunity to earn company bonus, company pension (with enhancement options), and a referral scheme.
• Generous holiday allowance plus an extra wellbeing day to recharge.
• Tailored training, structured career progression, and funded apprenticeship programmes.
• Exclusive discounts across all group brands (Ryman, Robert Dyas, Boux Avenue), Cycle2
  
  Work scheme, and access to mental health first aiders and wellness support.
• A collaborative team with recognition awards and regular social events.

With over 130 years of heritage, Ryman is the UK’s go-to destination for stationery, office supplies, and tech. Operating over 200 stores alongside a thriving digital presence, we are proud to be part of the Theo Paphitis Retail Group (including Robert Dyas, Boux Avenue, and London Graphic Centre).

We are a resilient, innovative, and customer-first business. We believe in equipping our people with the tools they need to grow, thrive, and succeed.

Ryman is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment where everyone can be themselves at work.