Charity Shop Manager

£16.48 per hour| Permanent | Fulltime 35

HPW including weekends | Stoke Newington, London N16 0JU
| Closing date 11 th November midday | Interview date to be confirmed

Caritas is opening a brand‑new charity shop in the heart of Stoke Newington, and we’re looking for an enthusiastic and entrepreneurial Charity Shop Manager to lead its launch and ongoing success. This is a unique opportunity to shape a new retail venture from the ground up while helping to generate vital funds that support people experiencing poverty, disability, isolation, exploitation and other forms of social exclusion.

As our first Charity Shop Manager, you’ll play a key role in creating a welcoming community-focused retail space, building a team of volunteers, and developing a thriving shop that makes a real difference in local lives.

Caritas is the social action agency of the Diocese of Westminster, serving communities across North London and Hertfordshire. Rooted in Catholic Social Teaching, we work to build a society where every person is treated with dignity and respect. Our services support people with disabilities, survivors of human trafficking and domestic abuse, Deaf communities, aspiring social entrepreneurs, and those facing hardship.

As Charity Shop Manager, you will:

• Lead the setup and successful launch of our new charity shop
• Manage day‑to‑day shop operations, including cash handling, stock control, and opening and closing procedures
• Recruit, train, motivate and support a team of volunteers
• Create attractive visual merchandising displays that maximise sales
• Oversee the sorting, pricing and presentation of donated goods
• Develop relationships with local donors, community groups and parish networks to secure quality stock
• Deliver excellent customer service and maintain high shop standards
• Monitor sales performance and contribute to fundraising targets
• Ensure compliance with health and safety, safeguarding and charity policies

We’re seeking someone who is not only competent in management but who also embodies our diocesan values of Competence, Reliability, Honesty, Perseverance
, and Love
.

• Retail management experience, ideally within a charity retail environment
• Strong organisational and communication skills
• A proactive, solutions-focused approach
• Experience or confidence using online sales platforms and digital listings
• A good eye for fashion, trends and product presentation
• The ability to build positive relationships with customers, volunteers and local communities
• Commitment to our values and respect for people from diverse backgrounds
• A desire to work within the Catholic Church
• Basic understanding of the Catholic Church and its structures

• 23 days annual leave + bank holidays (pro rata for part time employees)
• Vouchers for free eye tests and £50 towards the cost of glasses
• Reward Gateway scheme offering discounts on a wide range of products and services
• Pension scheme for eligible employees – 5% paid by the employer
• Salary exchange (salary sacrifice) for pension
• Cycle to work scheme
• Enhanced maternity, paternity and adoption pay
• Employee Assistance Programme

We are the Roman Catholic Diocese of Westminster
, a faith-driven charity rooted in service, tradition, and community.

At the core of our mission is a commitment to faith, education, and social justice. Guided by the Archbishop, we serve over 90,000 students across 208 schools, support 212 vibrant parishes, and drive countless social initiatives that bring hope and compassion to those in need. Our work extends beyond the Church walls, positively shaping communities and transforming lives.

We uphold the values of Competence, Reliability, Honesty, Perseverance, and Love—principles that define our mission and shape the way we serve. As we grow our team, we seek individuals who not only possess the skills for the role but also embody these values in their daily work.

If you are looking for a role where your talents, faith, and commitment to service can make a real difference, we would love to hear from you.

Diversity & Inclusion at the Diocese of Westminster and place it at the heart of our aim which is to reflect and connect with the diverse communities that we serve.

Address
Human Resources Department,
Vaughan House,
46 Francis Street,
London SW1P 1QN
.

Telephone

Hours
Monday—Friday: 9:00AM–5:00PM

This is the official website of the Human Resources Department of the Diocese of Westminster.