Retail Store Manager

Retail Store Manager – Huishan Zhang Flagship, Mayfair

London | Full-time

Huishan Zhang is looking for an experienced Retail Store Manager to lead our flagship store in Mount Street Mayfair. This is a hands-on leadership role for someone who combines commercial focus with an instinct for exceptional luxury service, and who wants real ownership of a store’s performance, team and client experience.

About Huishan Zhang

Founded in London in 2011, Huishan Zhang is a luxury womenswear house where Eastern heritage meets Western influence. Huishan trained at Central Saint Martins and, during his studies, was selected by Delphine Arnault to work at the House of Dior in Paris, in leather goods and the Haute Couture Atelier. Today the brand produces four collections a year, stocked by leading retailers worldwide.

The role

We’re seeking a relationship-led leader who brings an established book of high-net-worth clients and the trust to guide them through both ready to wear and bespoke commissions. This is a hands-on role with real ownership of the store’s performance, team and client experience. You’ll set and deliver the store’s sales and operational strategy, with three clear goals: maximising sales and margin, delivering outstanding client service, and running a flawless store operation.

What you’ll do

• Drive sales: exceed seasonal and annual targets, build lasting relationships with VIP and regular clients, and use CRM and clienteling to grow a loyal customer base
• Grow the client book: bring and develop your own network of high-net-worth clients, deepen relationships with existing VIPs, and use CRM and clienteling to build long-term loyalty
• Lead bespoke sales: guide clients through bespoke commissions from first consultation to final fitting, working closely with the studio and production team
• Run the store: own visual standards, stock management, compliance and the store processes
• Lead the team: recruit, train and coach sales staff, manage rotas, and keep communication flowing between the store and the wider business
• Own performance: build the store budget with the Operations Director, track KPIs against budget and last year, and produce regular management reporting

What you’ll bring

• An established, active book of high-net-worth clients you can bring with you
• A proven track record in bespoke or made-to-order sales, including managing the client journey through consultations, fittings and delivery
• Extensive management experience in luxury retail
• In-depth knowledge of luxury womenswear
• A structured approach to KPIs, with concrete examples of improving individual and team results
• Experience of both informal and formal performance management
• Strong communication and influencing skills at every level
• A positive, lead-from-the-front style, with professionalism and discretion
• A genuine affinity for the Huishan Zhang brand and its values