Retail Store Manager

At Life & Hayatt Group, we bring together luxury pharmacy, beauty, skincare and wellness with a personal approach to service.

We’re looking for a hands‑on Store Retail Manager who can lead a team, drive commercial performance and take ownership of daily store operations. You’ll develop your colleagues, maintain high operational standards and make sure every customer receives attentive, knowledgeable service. Working closely with HQ and pharmacy colleagues, you’ll turn business priorities into clear actions and results.

• Take ownership of the store’s sales performance and achievement of agreed targets.
• Analyse sales reports and KPIs, identify opportunities and implement clear action plans to improve results.
• Set individual objectives, communicate expectations and hold regular performance reviews with the team.
• Monitor staffing and operating costs, keeping activity within approved budgets and escalating additional resource needs to HQ.
• Work with marketing to deliver promotions and product launches effectively.
• Prepare weekly performance reports, explaining results, challenges and corrective actions.
• Lead by example with personalised service and recommendations that meet customers’ needs.
• Coach the team to deliver consistent service, build lasting customer relationships and encourage repeat visits.
• Take ownership of customer concerns and ensure they are resolved promptly and professionally.
• Authorise refunds and discounts within agreed limits and ensure the team follows company procedures.

• Oversee daily store operations, including opening, closing, shift handovers and security procedures.
• Manage staffing, approve rotas and ensure tasks are allocated clearly and completed to the required standard.
• Oversee stock levels, ordering, deliveries, inventory checks and replenishment, investigating discrepancies and reducing avoidable losses.
• Ensure cash-up, payment, till and invoice-checking procedures are completed accurately and exceptions are reported and resolved.
• Maintain high standards of merchandising, cleanliness, organisation and team presentation.
• Ensure adherence to company procedures, address operational issues and track corrective actions.
• Maintain clear communication with HQ, pharmacy colleagues and other branches.
• Ensure new starters receive structured onboarding, clear objectives and appropriate training.
• Conduct probation reviews, appraisals and regular coaching conversations.
• Develop the Assistant Manager and Supervisors to take responsibility and provide effective management cover.
• Manage team performance, attendance and day‑to‑day concerns, working with HQ on sensitive matters.
• Build a supportive team culture with clear expectations, fair task allocation and accountability.

• At least 5 years’ experience in a luxury retail management role
  , with a proven ability to lead a team, drive sales and manage store operations.
• Excellent communication and relationship building skills
• Strong analytical and commercial mindset
• Experience in maintaining commercial targets, customer service standards and team performance.
• Confidence analysing sales reports and KPIs and translating findings into practical action.
• Strong organisational skills, including staffing, rota planning, stock management and cash controls.
• The ability to coach colleagues, manage performance and develop future team leaders.
• A passion for beauty, skincare, wellness or retail, with a desire to help customers look and feel their best.
• Sound judgement, ownership of results and confidence making decisions within agreed authority.
• Flexibility to work weekdays, weekends and evenings as required.
• Competitive pay.
• Employee discounts across our skincare, beauty and wellness ranges.
• Access to an employee benefits platform offering discounts, rewards and wellbeing benefits.
• Training and ongoing professional development.
• Opportunities to grow and progress within the pharmacy group.