Regional Operations Lead - London

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, as we continue our exciting expansion across the UK, we’re looking for passionate, driven individuals to help shape the future of prestige beauty in one of the world’s most dynamic retail markets.

The Opportunity As Regional Operations Lead, you’ll play a key role in strengthening operational performance across a designated portfolio of SEPHORA stores. Working closely with store teams, you’ll provide visible, hands-on support to embed consistent standards, resolve operational challenges and ensure our processes and ways of working enable stores to perform at their best.

With a strong field focus, you’ll be a key connection between our stores and Retail Operations, partnering closely with the Regional Operations Manager and wider operational teams. Alongside supporting established stores, you’ll help bring new locations to life, providing operational guidance through mobilisation, opening and post-launch support to set every store up for long-term success.

What you’ll be doing …Act as the key day-to-day operational contact for stores across your designated region, building trusted relationships with store teams and operational stakeholders.

Conduct regular store visits, providing visible, practical support and coaching to strengthen operational performance.

Support stores in consistently applying SOPs, policies and operational procedures across their day-to-day activity.

Identify and help resolve operational challenges, escalating significant or recurring issues to the Regional Operations Manager where required.

Monitor standards across stock, stockroom operations, cash, security, health and safety, loss prevention and wider store processes.

Support teams in implementing corrective actions, following up to ensure improvements are completed and sustained.

Partner with the Regional Operations Manager and New Store Opening Taskforce to support operational readiness for new store launches.

Provide hands-on support through pre-opening activity, go-live and post-opening hyper care, helping new teams embed strong operational routines.

Support the rollout and adoption of new retail tools, systems and processes, ensuring changes are understood and successfully implemented.

Identify recurring themes, risks and opportunities across stores, providing clear insight and feedback to the Regional Operations Manager and wider Operations team.

Share best practice across the store network and identify opportunities to simplify ways of working and improve operational efficiency.

Act as a strong voice for store teams, ensuring feedback from the field is represented within Retail Operations.

What you’ll bring…You’ll be a hands-on, solutions-focused operator who builds trusted relationships and brings clarity to fast-moving environments. Organised, curious and commercially aware, you’ll be confident working independently in the field while staying closely connected to the wider Retail Operations team.

Experience working within a retail environment, ideally within a multi-site business.

A strong understanding of day-to-day store operations and the practical challenges faced by retail teams.

Strong organisational skills, with the ability to manage multiple priorities and follow actions through to completion.

A practical, action-oriented approach to problem-solving and operational improvement.

Confident communication skills, with the ability to coach, challenge…