Senior Stock Controller

Hermès GB is part of the Hermès International group, headquartered in Paris. Based in London, the subsidiary operates stores in the UK and Ireland, with a presence in key cities including London, Dublin, and Manchester. Today, our teams bring together over 450 employees across our London head office and stores.

We are looking for an organised, proactive and detail-orientated Senior Stock Controller to join our Harrods team. This role will be on a permanent basis.

This role will play a key role contributing to the profitability of the business and to the quality of service to customers by ensuring effective and accurate inventory management, whilst maintaining the Hermès standards of excellent customer service, product knowledge, personal presentation and teamwork.

The Senior Stock Controller will set the standards for the stock team, to make sure their team are a strong support and partner to the sales team, in the absence of Stock Manager. They will be accountable for continuous and permanent inventory accuracy between theoretical and physical stocks, for overall organisation and tidiness of all storage areas in strict compliance with Group and local guidelines.

• Team Management (in the absence of Stock Manager)
• Manage the stock team, organise and prioritise day-to-day activities according to the needs of the business
• Train / coach the stock team to develop their autonomy, their knowledge of their job and soft and behavioural skills
• Work in constant collaboration and cooperation with the store management team:
  Store Manager and Department Managers (eg: stock controls and stock take results, improvement / adjustments of storage organisation and practices, floor storage replenishment etc.), Sales & Service Support (eg: receiving of repaired items and customer orders, rotas).
• Liaise with Head Office: be the entry point at store level for all matters related to the stock (Warehouse, Retail Operations, Internal Control, Retail Merchandising).
• Contribute actively to team meetings organised by the Stock Manager and morning briefs:
• report on operational issues and stock related KPIs, assign corrective actions to store team members.
• Support the sales team by providing information on stock availability, deliveries and transfers.
• Liaise and build relationships with key external service providers (eg. DHL, Fed Ex).

• Day-to-day operations and controls for perfect stock accuracy
• Ensure all stock and stock management systems are managed and maintained accurately, within the agreed parameters and in a timely manner. This includes accurately processing deliveries, claims, returns, transfers, special movements, damaged items, stolen items and loan items using correct systems and following the policies and procedures.
• Ensure Store Manager’s approval is obtained where required.
• Follow-up and correct negative stocks daily, with the help of Sales & Service Support and Sales teams.
• Monitor and organise/perform the cancellation and re-integration into available stock of expired customer reservations.
• Ensure that ticketing is accurate and regularly checked (through deliveries and cycle counts).
• Follow and maintain the process for management of defective/damaged goods. Manage a defined area in the stockroom for these goods.
• Communicate all stock and quality issues with the Store Manager.
• Stocktakes and cycle counts
• Perform an appropriate preparation of stock takes and cycle counts
• Contribute to scanning and investigation of discrepancies.
• Contribute to producing the final report for Finance department (to be validated by Store Manager)
• Propose corrective actions to improve future stock takes results (methods, tool, training…) and…