Account Manager Commercial

About Walr:

Walr is a data creation company that supports insight professionals globally. It specializes in reaching diverse audience segments, leveraging proprietary technology, and offering bespoke services. With a comprehensive suite of tools, backed by a team of seasoned industry professionals, Walr’s services include efficient data collection methods, intuitive data visualization and reporting techniques, and supportive and transparent advice.

Walr exists to unify the complex and fragmented research process by introducing more efficient, rapid, and straightforward methods.

As a rapidly growing company and acclaimed recipient of the Great Place to Work™ and Best Workplace for Development™ titles, we're not just offering a job – we're inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.

Walr is hiring an Account Manager to join our Commercial team in Europe.

This role is ideal for someone who thrives in the dynamic environment of a start-up, excels under tight timelines, embraces change, and effectively manages multiple tasks.

The successful candidate will take ownership of the development and ongoing account management for clients in EMEA. With the guidance of the respective commercial leader, they will build and execute a plan to enable successful delivery against commercial targets for Revenue and Gross Margin. The successful candidate feels intrigued by a role that combines sales acumen, project management skills, and an understanding of the sampling side of the market research industry, to maximize share of wallet with customers, drive maximum growth and customer delight.

• Have primary responsibility to achieve the maximum share of wallet within a named stable of accounts and meet commercial targets for revenue and gross margin

• Proactively manage and expand account relationships to maximize growth potential

• Respond promptly, reliably, and accurately to incoming quoting requests from clients

• Demonstrate expert knowledge of the Walr proposition, with the ability to sell at all service levels, emphasizing sample-only services complemented by full service and the Walr platform for high-volume accounts

• Lead by example in all aspects of the role and provide guidance to more junior team members

• Work hand-in-hand with the project management side of the Delivery team, be obsessed with customer satisfaction and delivery of best-in-class service

• Troubleshoot in-field challenges on projects alongside project managers, working directly within the Walr platform to find solutions and ensure customer satisfaction

• Weekly reporting of commercial performance, demonstrating pipeline management, action-based planning, and data-driven account decision making

• Ensure that all data, project details, and client information are consistently captured in Walr's sales systems to support reporting requirements and data-driven account management decisions

• Experienced in online quantitative data collection, with a proven track record of driving growth in commercial organizations through account management practices

• Good knowledge of market research disciplines, with specific experience in selling data, samples, and associated professional services

• Able to demonstrate a strong track record of successfully executing account plans and meeting associated targets

• Highly strategic and consultative individual with a natural curiosity and a passion for innovation

• Confident communicator with clients through all communication channels

• Comfortable engaging with senior stakeholders both within the organization and externally

• A strong presence and a wealth of experience in interacting with senior stakeholders both internally and externally

• Proficient in working with data and explaining its impact to support decision-making

Commercial Mindset & Profitability Management:
You take a macro-view of your work and understand how your role contributes to the bottom line of the business. You have informed opinions on factors that affect its profitability or market share, and you understand its competitors and customers.

Str…