Travel Expert

Job Overview

We are looking for a candidate who has previous experience of creating tailor‑made, cutting‑edge travel experiences and honeymoons and has a drive to succeed in sales by delivering world‑class levels of service and a highly personalised approach. We’re a multi‑award winning bespoke, luxury tour operator based in Shoreditch, London and also in Manhattan, New York and can offer you a buzzy, dynamic culture with great travel opportunities and the chance to make a real difference within a fast‑growing, forward‑thinking company.

We love, love, love creative people with open minds and ideas that will contribute to both your own team and the wider business.

• Previous sales experience in the travel industry at a bespoke travel company within the luxury sector.
• Great relationship‑building skills, with the ability to quickly build rapport with clients and understand their ideal travel experience, before creating a bespoke itinerary that perfectly matches their needs.
• Extensive destination knowledge and the passion to continually stay on top of ‘what’s hot and what’s not’ in your specialist areas in order to ensure we are offering our clients genuinely cutting‑edge advice.
• Ability to work closely with our marketing and product teams to share ideas that will keep our brand and product range fresh.
• Understanding and experience of using a GDS for flight bookings (Galileo preferable).
• High level of commercialism when working with suppliers and pricing trips to ensure that we are as competitive as possible from a ‘value’ perspective.
• Keen attention to detail to ensure that all trips sold are executed perfectly on the ground and that all client correspondence is of the highest possible standard.
• Exceptional communication and organisational skills throughout the booking to offer the best client service before, during and after the trip.
• Enthusiastic phone manner to excite clients about potential or future trips.

• Competitive salary
• Generous holiday allowance plus birthday off
• Target‑based bonus
• Pension scheme (UK) / access to health cover (US)
• Travel opportunities for work to include one research trip per year
• Contributions to personal ‘Travel Pot’
• Regular work drinks and events – from creative afternoons to reward days