Membership Sales Representative - Luxury Retail

Overview

We are recruiting for a proactive and driven Membership Sales Representative to join a luxury retail brand in Central London, who specialise in hosting private and exclusive sample sales for a large number of luxury retail brands. This role is ideal for someone who is confident, self-motivated, enjoys delivering commercial targets, has a strong sales background (either retail or head office) with a keen interest in luxury retail.

Your designated workdays will be Monday - Friday 9am - 6pm

By creating exceptional events, we have become a European leader in organising unique private sales, both in showrooms and online. We bring together the biggest names in luxury at our showrooms in Paris, London, Milan, and New York. Each week, our showrooms are transformed with the latest collections from prestigious fashion, jewellery, leather goods, and accessory brands.

We ve expanded our showroom network with the launch of an e-shop, making the joy of shopping accessible to even more people. With over 500,000 clients in our database, we offer a calendar of exclusive sales, providing our community with a truly unique shopping experience.

The Membership Sales Representative is predominantly a phone-led role, responsible for driving membership growth through high-volume outbound calling.

• Conduct high-volume outbound daily calls to new and existing clients to convert memberships, renewals, and upgrades.
• Take full ownership of day-to-day prospection and phoning performance, ensuring consistent follow-up, strong conversion rates, and high-quality client engagement.
• Confidently promote all membership tiers (Member & VIP), identifying upgrade opportunities and closing sales over the phone.
• During larger membership campaigns, lead and coordinate phoning activity, aligning supporting team members on scripts, targets, and best practice.
• Maintain accurate call records and feedback to support campaign optimisation and reporting.

• Grow the membership base by converting new and existing clients across all sales channels, with phone as the primary conversion channel, supported by on-site and online touchpoints once a week.
• Support membership loyalty, renewal, and re-engagement initiatives.
• Work closely with showroom team to meet and exceed individual and team membership targets.

• Promote Membership and VIP benefits on-site once a week during strategic sales, supporting conversion and upgrade initiative
• Support the training of other team members in collaboration with management.
• Work closely with the Showroom Team to optimise membership promotion in the showroom once a week.

The company are offering a competitive salary + commission opportunities and great benefits.