Sales Consultant MRTW Harrods

Overview

Acting as a Givenchy brand ambassador you will welcome clients and deliver luxury customer service to an international clientele and establish strong relationships while maximising profitable sales.

• Welcome all clients to the Givenchy concession, ensuring the client feels comfortable in the environment.
• Greet all clients and build a relationship with them to assist in selecting the right products, while maintaining rapport and offering advice.
• Introduce additional complementary products targeted to your client and share product knowledge.
• Process the sale in a confident and professional manner while maintaining the relationship with the client.
• Gather and collate client CRM details to maintain the relationship and build the client book, ensuring a personal follow-up with the client.
• Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image.
• Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the management team.
• Actively drive your product knowledge by keeping up to date with fashion trends and competitors, participating in in-store training and educating yourself on all Givenchy product lines.
• Support control and management of stock in line with the guidance from Stock Control colleagues.

PROFILE AND

EXPERIENCE:

A minimum of 3 years’ experience in sales in a high fashion environment. Experience working in a department store in luxury would be preferred. Experience in selling leather goods with an understanding of craftsmanship and quality is a must. Strong business sense and experience working with retail KPI’s is a must. A genuine interest for fashion and Givenchy as a brand.

Hardworking and committed to achieving/exceeding targets. Team player and able to work autonomously. Excellent personal presentation – a Givenchy Brand Ambassador. Strong communication and relationship building skills. Existing clientele network would be a plus. Fluency in English is essential and additional languages are an advantage.