Sales Support Advisor

Worthing, West Sussex

Full time, Permanent

£25,500 per year (OTE of up to £28,000 to £33,000 per year including uncapped commission) plus various company benefits

Working under the guidance of our Customer Service Manager Lou, and team leaders Jacob and Sam, you'll become an essential part of our contact centre team. Your hard work and contributions will play a key role in delivering outstanding service and support to our customers.

Join a team that’s pioneering the smart way to better health, where your work empowers millions to take control of their wellbeing.

• Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
• Company Sick Pay Scheme
• Enhanced Family Leave

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library - accessible for everyone!

• Salary exchange pension
• Generous uncapped commission structure. Our current Sales Advisors are earing an OTE of anything from 28,000 - £33,000 per year including commission)
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance
• After qualifying period & subject to terms and conditions and/or eligibility.

• Managing inbound sales enquiries from customers, across B2B, B2C and our Strategic Partners via multiple channels (email, telephone, direct mail, live chat, etc) and identify opportunity to personalise our products.
• Making outbound calls to previous B2C customers via an automated dialler, encouraging them to utilise our services.
• Making outbound calls to previous B2B customers via at automated dialler, encouraging them to utilise their employee benefit.
• Making outbound calls to previous B2C customers to offer the opportunity to sign up for our subscription service.
• Taking accountability and achieve all required customer interaction SLAs.
• Taking accountability and achieve all current sales KPIs.
• Being open and proactive to coaching, feedback and sales skills training.
• Achieving an industry standard of Quality Assurance score of 95%
• Adhering to ISO 9001 and internal sales policies
• The above is not an exhaustive list of duties and responsibilities, and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.

• Full time, Permanent
• 37.5 hours per week
• These hours can fall any days between Monday and Sunday
• Monday to Friday working hours, any times between: 7am - 8pm
• Saturday and Sunday working hours, any times between: 8am - 5.30pm
• Weekends are rotational: you may find yourself working 2/6 weekends
• Hybrid - 1 day per week in the office

• Previous experience in a contact centre sales-focused role, either Inbound or Outbound.
• Dynamic and performance/results-orientated individual.
• Previous experience working within a commission-based role
• Proficient is use of Microsoft Office tools
• Excellent sales/persuasion and negotiation skills
• Able to demonstrate skill in objection handling
• Interest in health care is desirable

• The capacity to listen attentively to the customer and identify any package tailoring opportunities that meet the customer's needs.
• Demonstrable experience working towards targets and KPI's in previous roles
• Flexibility to adapt to different customer types and communication styles, in a fast-paced environment.
• Strong empathy and ability to read customer emotions and act on these accordingly
• Ability to build quick rapport with customers and pick up on conversational cues
• Ability to pitch the benefits and main USP's of our product and packages
• Able to demonstrate resilience when faced with objections and complaints
• Excellent verbal and written communication skills.
• Strong Planning and organisational skills
• Comfortable to work to own…