Parts Telesales Advisor

Location: Greater London

Parts Telesales Advisor

Hayes, Middlesex (UB3)

Salary: £32,000 + bonus (OTE £36,800 pa)

Hours:

Monday–Friday 8:00–18:00 (1?hour lunch), plus 1-in-2 Saturdays 8:30–12:30

Join Our Trade Parts Team

We’re looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Hayes. You’ll be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers.

What you’ll do

In this role, you’ll manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers. Your daily responsibilities will include:

Handling telephone and email enquiries from new and existing B2B customers

Processing accurate parts orders and allocating them to the correct delivery routes

Making courtesy calls before delivery cut?off times

Building positive relationships with trade accounts

Suggesting helpful add?on products when appropriate, without applying pressure

Maintaining a high call?answering rate

Creating and updating sales and VOR reports

Supporting our click?and?collect counter when needed

Assisting with quarterly stock takes and occasional warehouse/logistics tasks

Using parts systems to identify product compatibility and manage queries

What we’re looking for

We’re looking for someone who brings:

Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment

Clear and confident communication skills

Good organisational skills and accuracy when processing orders

A calm, professional approach and a genuine focus on customer satisfaction

Experience with systems such as Kerridge, Keyloop/CDK or Autoline is helpful but not essential.

Hours & Pay

Basic salary: £32,000 per annum

OTE: £36,800 per annum (achievable and regularly reached)

Hours:

Monday–Friday 8:00–18:00, plus alternate Saturday mornings 8:30–12:30

Benefits

You’ll receive the following Renault Retail Group benefits package:

Pension scheme with life assurance

Staff discounts on vehicles, parts, servicing, and accessories

Access to our company loan car scheme

Share Incentive Scheme

Mortgage and pension advice seminars

Excellent manufacturer training and clear career development opportunities

Cycle to Work scheme, including e?bikes

Discounted gym membership

Enhanced Maternity and Paternity policies

Eye test voucher scheme

33 days’ annual leave including Bank Holidays (option to buy or sell additional days)

How to apply

Click Apply Now and follow the instructions on our recruitment platform, including uploading your CV.

Raja Mallik from the Recruitment Team will contact shortlisted candidates.

No agencies please