Conferences & Events Sales Coordinator

Company Description

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, cocktail or soft drink at any time of day.

Our mission at is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team, you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks:
  Our objective is simple: make you grow and give you the spark to unleash your personality
• A competitive salary
• Pension Scheme
• Eye Test Vouchers
• Cycle to work Scheme
• Staff Uniforms Provided
• Learning programs through our Academies

As a Conferences & Events Sales Coordinator at Novotel London Greenwich, you will be responsible for managing all event enquiries and overseeing the full booking process from initial contact through to final event details. You will maximise revenue opportunities by converting leads, upselling services, and delivering an exceptional guest experience, all in line with Accor brand standards.

In this key role, you will report to the Sales Manager and work closely with the wider Sales team. You will support the efficient organisation and coordination of onsite conferences and events—from bookings through to delivery—helping the team achieve sales targets in line with the hotel’s annual Sales budget.

Event Coordination

• Respond to event enquiries efficiently and professionally, adhering to brand standards.
• Prepare and send proposals, contracts, and event function sheets.
• Maintain accurate records, manage bookings, and update systems in a timely manner.
• Coordinate with internal departments to ensure seamless event delivery.
• Meet the needs of confirmed conference business from initial event order to post-event follow-up, actively listening to clients to fully understand their requirements.
• Ensure effective communication with all relevant departments to guarantee successful execution.
• Support the delivery of all services for bookings in line with budgets, incentives, and objectives.
• Coordinate event planning, liaising with departments to confirm all preparations, dietary requirements, and guest numbers, acting quickly to resolve any issues.
• Meet clients on the day of their event to ensure a smooth experience.
• Complete proposals, invoices, event orders, and various administrative tasks to ensure timely execution of all planned events.
• Implement effective time management strategies to meet weekly deadlines.

Sales & Client Relations

• Build and maintain strong relationships with corporate clients, travel agents, and event planners.
• Participate in site inspections, client meetings, and familiarisation trips.
• Respond promptly to all enquiries and provide timely follow-up to secure bookings.
• Support account management from initial enquiry through to negotiation, contracting, and upselling.
• Collaborate with the Sales and Events team to cross-sell hotel services and support wider promotional initiatives.

Revenue & Reporting

• Monitor availability and work in alignment with revenue management strategies.
• Support forecasting efforts and reporting business trends and performance.
• Maintain up-to-date knowledge of the local market, competitor activity, and pricing strategies.
• Negotiate with third-party vendors to secure the most favourable terms.
• Evaluate the success of special events and submit reports to the Director of Sales & Marketing as required.
• Assist the Sales team with hosting site inspections and participating in trade shows when needed.

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