Parts Telesales Advisor

Parts Telesales Advisor

Hayes, Middlesex (UB3)

Salary: £32,000 + bonus (OTE £36,800 pa)

Hours:
Monday–Friday 8:00–18:00 (1‑hour lunch), plus 1-in-2 Saturdays 8:30–12:30

We’re looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Hayes. You’ll be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers.

In this role, you’ll manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers. Your daily responsibilities will include:

• Handling telephone and email enquiries from new and existing B2B customers
• Processing accurate parts orders and allocating them to the correct delivery routes
• Making courtesy calls before delivery cut‑off times
• Building positive relationships with trade accounts
• Suggesting helpful add‑on products when appropriate, without applying pressure
• Maintaining a high call‑answering rate
• Creating and updating sales and VOR reports
• Supporting our click‑and‑collect counter when needed
• Assisting with quarterly stock takes and occasional warehouse/logistics tasks
• Using parts systems to identify product compatibility and manage queries

We’re looking for someone who brings:

• Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment
• Clear and confident communication skills
• Good organisational skills and accuracy when processing orders
• A calm, professional approach and a genuine focus on customer satisfaction

Experience with systems such as Kerridge, Keyloop/CDK or Autoline is helpful but not essential.

• Basic salary: £32,000 per annum
• OTE: £36,800 per annum (achievable and regularly reached)
• Hours:
  
  Monday–Friday 8:00–18:00, plus alternate Saturday mornings 8:30–12:30

You’ll receive the following Renault Retail Group benefits package:

• Pension scheme with life assurance
• Staff discounts on vehicles, parts, servicing, and accessories
• Access to our company loan car scheme
• Share Incentive Scheme
• Mortgage and pension advice seminars
• Excellent manufacturer training and clear career development opportunities
• Cycle to Work scheme, including e‑bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Eye test voucher scheme
• 33 days’ annual leave including Bank Holidays (option to buy or sell additional days)

Click Apply Now and follow the instructions on our recruitment platform, including uploading your CV.
Raja Mallik from the Recruitment Team will contact shortlisted candidates.