Dior Skincare Therapist - Selfridges

LOCATION: SELFRIDGES LONDON

Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This Vision Is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams - Values That Engage And Define Us.

Create Passionately, Excel for ultimate luxury, Lead with audacity, Cultivate Triumphant inclusivity, Commit and act to re-enchant the world.

POSITION: DIOR SKINCARE THERAPIST

Your Impact:
As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance & beauty sales by achieving your sales targets while promoting the brand and providing a personalized luxury service to customers.

• Be an expert in Fragrance, makeup and skincare, presenting and applying products to inspire and gain new clients.
• Proactively sell Parfums Christian Dior products and provide a luxury standard of service and experience to customers.
• Be aware of and achieve or exceed sales targets, as set by your line manager.
• Proactively link & cross sell over all product categories to increase average transaction value (ATV) and items per transaction (IPT).
• KPI: achieve set sales targets.

• Be knowledgeable on all Parfums Christian Dior products and propose personalized products to clients.
• Initiate contact with clients and welcome them both on counter and through traffic stopping.
• Develop personal relationships with clients and gain loyalty, introducing the DIOR “My Exclusive Loyalty Programme” reward scheme to all clients.
• Educate clients on Parfums Christian Dior products and the brand’s rich heritage.
• KPI: deliver expertise in a Clients Experience (CX) & NPS feedback scores.

• Participate in merchandise management and ensure it is in line with Corporate guidelines, protecting the brand’s image.
• Monitor stock levels, report any issues and ensure that there are sufficient levels.
• Adhere to all company procedures and policies, as outlined in the employee handbook.
• Build a strong brand database – update ipos tool with client data including all sales and client profile.
• Develop and utilize customer database on ipos to build clientele (phone calls, product launch events and appointments).
• The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.

• Creative & Innovative
• Initiative
• Resourceful
• Resilience

• Exemplary Leadership & People Management Capacity
• Assertive & Proactive
• Entrepreneurial
• Critical Thinking
• Stakeholder Management Capacity

• Teamwork & Collaboration
• Emotional Intelligence
• Communication & Interpersonal skills

• Learning Agility
• Integrity
• Empathy

• Attention to detail
• Strategic Thinking
• Work Ethic
• Numeracy/Analytical

• Change Management
• Business Acumen
• Adaptability
• Problem Solving
• Purpose Driven Management

• Previous experience working in a luxury, consultative sales role is required.
• Experience in beauty and/or fragrance sales is advantageous.

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality.

Inclusivity cannot be decreed; it is practiced daily. If you require any reasonable adjustments within the application process, feel free to indicate it in your application.