Account Manager, Retail; Saas

What you’ll be doing:

• Develop a deep understanding of your customers, including their opportunities for growth and optimisation
• This role entails nurturing excellent relationships with our existing customers and ensuring their ongoing success
• Hit those targets! Your responsibilities include meeting and exceeding the sales quotas
• Plan and deliver Quarterly Business Reviews and Success Plans
• Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
• Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation
• Work cross-functionally with internal teams including but not limited to implementation, support and product, to provide second-to-none customer satisfaction and resolution for at-risk events
• Own and drive the strategy for each customer in your book of business
• Funnel customer feedback to the appropriate teams to improve the end-to-end customer

And a little bit of…

• Maintaining a deep understanding of the Lightspeed products, integrations and partners
• Leading/supporting strategic Retail - focused projects

We are looking for a Sales driven candidate who has experience with the following:

• Experience in customer success, account management, sales development or business development
• Understanding of solution-based consultative sales and customer success in a SaaS environment;
• Professional poise and confidence while communicating with customers;
• Great task and time management skills;
  You know how to handle a funnel and proactively approach your customers

Even better if you have, but not necessary:

• Bachelor’s degree in a relevant field
• Ability to use Salesforce, Churn Zero
• Industry expertise in Retail tech

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Come live the Lightspeed experience...

• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact;
• Exposure to modern and proven technology;
• Opportunity to learn and expand your skillset;
• Become a valued part of the diverse and inclusive Lightspeed family.

… and enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Flexible paid time off policy
• Flexible working policy
• Health & Wellness Benefits
• Paid Leave Assistance for new Parents
• Linked In Learning License
• Paid Volunteer Day
• Health and wellness benefit of £400 per year;

To all recruitment agencies:
Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the NYSE and TSX. With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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