Senior Sales Executive, Hospitality

The Senior Sales Executive, Hospitality is responsible for delivering premium hospitality revenue across both match-by-match experiences and seasonal hospitality memberships, working with some of the Club’s warmest and most valuable audiences, including inbound enquiries,previousbuyersand existing relationships.

You’lloperateas a trusted, high-performing seller, leading consultative, value-led sales conversations that convert interest into repeat matchday visits and longer-term seasonal commitments, while supporting the development of Sales Executives through informal mentoring and best practice.

This is a senior individual contributor role, requiring confidence handling high-value enquiries, guiding buying decisions across different usage types, and positively influencing team standards and performance.

• Deliver premium hospitality sales :
  Convert inbound enquiries, warmleadsandpreviousbuyers into confirmed matchday bookings and seasonal hospitality memberships.
• Own personal revenue performance :
  Deliver against an individual sales target across both matchday and seasonal products,maintainingstrong sales pace and conversion.
• Own complex and high-value opportunities :
  Take responsibility for higher-value, more complex or at-risk deals, ensuring clear progression, pricingconfidenceandtimelyclosure.
• Provide day-to-day coaching and escalation :
  Act as a coaching and escalation point for Sales Executives,supporting live opportunities, objectionhandlingand deal strategy.
• Lead by example :
  
  Demonstrateconsistentlyhigh standards of preparation, follow-up, CRMdisciplineand client care, reinforcing premium sales standards.
• Support onboarding and development :
  Accelerate the effectiveness of Sales Executives through shadowing, livefeedbackand best-practice guidance.
• Ensure opportunity progression :
  
  Maintainclear next steps,timelines and accountability across all opportunities, intervening directly where momentum stalls.
• Maintain pipeline quality :
  Ensure opportunities are accurately qualified, staged and updated to support reliable forecasting.
• Reduceopportunityleakage and slippage :
  Proactivelyidentifyand address stalled,at-riskor underperforming opportunities.
• Work closely with the Sales Manager, Hospitality&Sales Lead, Hospitality :
  Deliver agreed priorities, campaigns and focus areas, escalating only where appropriate.
• Collaborate cross-functionally :
  Work with Marketing and CRM teams to execute fixture-led campaigns and targeted outreach activity.
• Ensure clean handovers :
  Pass complete andaccurateinformation into Account Management and Operations teams to support strong onboarding and delivery.
• Champion continuous improvement :
  
  Identify recurring objections, processgapsor proposition weaknesses and contribute constructively to improvements.
• Represent the Club :
  Act as a credible, professional ambassador across all customer touchpoints, including selected matchdays, events and client appointments.

• Proven experience in a sales or revenue-generating role, ideally within hospitality, premium servicesor live events
• Strong consultative selling skills, with confidence handling high-value or complex enquiries
• Experience managing a personal sales pipeline, including follow-up,qualification and closing
• The credibility to mentor and support Sales Executives through example and informal coaching
• Clear, professional communication skills across phone, email and in-person interactions
• Strong organisation and attention to detail
• Confidence using CRM systems to manage opportunities (MS Dynamics or similar desirable)
• A calm, professional approach in live environments, including evenings and weekends
• A client-first mindset and commitment to premium standards

• Experience selling premium hospitality,memberships or high-value events
• Understanding of high-end service expectations in sport,hospitalityor live entertainment
• Familiarity with ticketing or inventory-based sales systems (e.g. Ticketmaster)
• Experience supporting repeat business,upgradesor renewals
• Prior experience onboarding or informally coaching colleagues
• An interest in football, livesportor entertainment environments