Dior Skincare Therapist - Selfridges

Overview

POSITION: DIOR SKINCARE THERAPIST

LOCATION:

SELFRIDGES LONDON

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

• Create Passionately
• Craft together with joy
• Excel for ultimate luxury
• Lead with audacity
• Cultivate Triumphant inclusivity
• Commit and act to re-enchant the world

Design your dreams with Dior.

Your Impact:

As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance & beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.

Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

• To be an expert in Fragrance, makeup and skincare, able to present and apply products to inspire and gain new clients
• To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service and experience to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To pro - actively link & cross sell over all product categories, to increase average transaction value (ATV) and items per transaction (IPT)
• KPI - To achieve set sales targets

• To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
• To initiate contact with clients and welcome them both on counter and through traffic stopping
• To develop personal relationships with clients and gain loyalty, introducing the DIOR “My Exclusive Loyalty Programme” reward scheme to all clients
• To educate clients on Parfums Christian Dior products and the brands rich heritage
• KPI - to deliver expertise in a Clients Experience (CX) & NPS feedback scores

• To participate in merchandise management and ensure that it is in line with Corporate guidelines, protecting the brands image
• To monitor stock levels, report any issues and ensure that there are sufficient levels
• To adhere to all company procedures and policies, as outlined in the employee handbook
• To Build a strong Brand database - update ipos tool with client data including all sales and client profile
• To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.

Soft skills that align with our values:

Create Passionately:

• Creative & Innovative
• Initiative
• Resourceful
• Resilience

Lead with Audacity:

• Exemplary Leadership & People Management Capacity
• Assertive & Proactive
• Entrepreneurial
• Critical Thinking
• Stakeholder Management Capacity

Craft Together with Joy:

• Teamwork & Collaboration
• Emotional Intelligence
• Communication & Interpersonal skills

Cultivate Triumphant Inclusivity

• Learning Agility
• Integrity
• Empathy

Excel for Ultimate Luxury:

• Attention to detail
• Strategic Thinking
• Work Ethic
• Numeracy/Analytical

Commit & Act to re-enchant the world:

• Change Management
• Business Acumen
• Adaptability
• Problem Solving
• Purpose Driven Management

Hard

Skills:

• Previous experience working in a luxury, consultative sales role is required.
• Experience in beauty and/or fragrance sales is advantageous.