Dior Ambassador - Heathrow Airport Job London area,Greater London England UK,Sales

Location: Greater London

LOCATION

HEATHROW AIRPORT

Overview

Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: a more beautiful and happier world. You will also consolidate our vision to become the most desirable House in the world of beauty, a reference of French luxury, a symbol of joy and hope. This Vision is carried by our six values that you will embody daily as designers of dreams.

Create Passionately
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world
Design your dreams with Dior

Your Impact

As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In this role, you are responsible for driving fragrance and beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.

Position

POSITION: DIOR AMBASSADOR

LOCATION:

HEATHROW AIRPORT

Create Passionately
Craft together with joy
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world
Design your dreams with Dior

Roles and Responsibilities

Sales

To be an expert in fragrance, makeup and skincare, able to present and apply products to inspire and gain new clients
To proactively sell Parfums Christian Dior products and provide a luxury standard of service and experience to customers
To be aware of and achieve or exceed sales targets, as set by your line manager
To proactively link and cross-sell across product categories to increase average transaction value (ATV) and items per transaction (IPT)
KPI: to achieve set sales targets

Service

To be knowledgeable on all Parfums Christian Dior products and propose personalised products to clients
To initiate contact with clients and welcome them both on counter and through traffic stopping
To develop personal relationships with clients and gain loyalty, introducing the DIOR “My Exclusive Loyalty Programme” reward scheme
To educate clients on Parfums Christian Dior products and the brand heritage
KPI: to deliver expertise in a Client Experience (CX) and NPS feedback scores

General

To participate in merchandise management in line with Corporate guidelines, protecting the brand’s image
To monitor stock levels, report issues and ensure sufficient stock
To adhere to all company procedures and policies as outlined in the employee handbook
To build a strong brand database and update the IPOS tool with client data including sales and client profiles
To develop and utilise customer database on IPOS to build clientele (phone calls, product launch events and appointments)
The responsibilities outlined in this job description are subject to change based on the company’s needs and ongoing projects

Profile

Previous experience in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.

Soft Skills and Values

Create Passionately — Creative & Innovative
Lead With Audacity — Exemplary Leadership & People Management
Craft Together With Joy — Teamwork & Collaboration
Cultivate Triumphant Inclusivity — Learning Agility, Integrity, Empathy
Excel For Ultimate Luxury — Attention to detail, Strategic Thinking, Work Ethic, Numeracy/Analytical
Commit & Act To Re-enchant The World — Change Management, Business Acumen, Adaptability, Problem Solving

Hard Skills

Previous experience working in a luxury, consultative sales role is required
Experience in beauty and/or fragrance sales is advantageous

Additional information

Inclusivity is the heart of our excellence. We welcome diversity and strive for a House where everyone feels respected, welcomed, and valued. If you require reasonable adjustments in the application process, please indicate it in your application.

Recruitment steps

End of description.

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