Resales Consultant

Position: Resales Progression Consultant (Permanent)
Location: Greater London

About Us

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

This role

Our After Sales team at So Resi are looking for an experienced and proactive Resales Progression consultant to join us.

You will be responsible to provide an excellent resales progression service to customers ensuring a highly professional experience for all stakeholders. Achieve monthly targets and KPIs for exchanges and completions on a consistent basis. To effectively communicate with leaseholders who engage with the resales team and liaise with all relevant internal and external parties including solicitors, IFAs, marketing, Safer Buildings and our service charges team.

What you'll need to succeed

1. 2 to 3 years sales experience

2. Achieve and exceed sales targets Consistently

3.

Experience of working with CRM and Sales Management systems

4. Strong communication skills, both written and verbal

5. A good understanding of the Shared Ownership scheme

6. Self-motivated with a strong ability to problem solve multiple files

7. Ability to support customers during the resales and interim staircasing process by providing effective advice on the procedure and keeping the customer updated regularly.

Skills and experience require

· Experience of providing excellent customer service to multiple stakeholders

· A good understanding of Shared ownership Resales & interim staircasing processes

· Experience of working to tight deadlines

· Ability to interpret leases and have a broad knowledge of the Capital Funding Guide

· Confidence and enthusiasm to encourage and drive sales

· Well organised

· Ability to pick up the phone and unlock complex matters

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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