Sales Executive

The Role

We are seeking a proactive and customer-focused Sales Executive to manage a portfolio of approximately. As a Sales Executive at Claranet, you’ll play a pivotal role in helping customers modernise their businesses through technology. You’ll take ownership of a large and diverse portfolio of SME customers, building trusted relationships, renewing long-term partnerships, and uncovering opportunities to grow accounts through additional services and solutions.

This is a fast-paced, customer-centric role that blends renewals, inbound sales, and consultative account management. You’ll work closely with internal specialists across solutions, customer service, and commercial teams to ensure customers get real value from Claranet’s portfolio—while developing your own commercial skills in a supportive, collaborative sales environment. If you enjoy engaging with customers, spotting opportunities, and making a measurable impact on revenue while being part of a business that invests in its people and technology, this role offers an excellent platform to grow your sales career.

Key Responsibilities

Renewals Management

* Manage customer renewals from initial engagement through to closure

* Identify upsell opportunities during the renewal process and promote higher-tier services or additional products

Inbound Sales

* Handle inbound customer enquiries, quality needs and convert them into sales opportunities

* Drive these opportunities through the pipeline to closure, ensuring customer satisfaction and commercial success

Customer Engagement & Support

* Leverage internal support teams, including customer service and solution architects, to address customer issues and build tailored solutions

* Resolve contract and pricing queries efficiently, demonstrating commercial flexibility where appropriate

* Undertake specific product or service campaigns (e.g. PSTN switch-off replacements)

Product & System Knowledge

* Maintain an up-to-date understanding of the company’s products and services

* Match customer needs with suitable offerings, clearly articulating benefits and value

* Ensure all sales activities and customer interactions are accurately documented in Salesforce and related systems

Skills and Attributes

* Customer-centric mindset with a drive to provide value and resolve challenges

* Comfortable working in a reactive, fast-paced environment

* Highly organized and detail-oriented, with strong follow-through

* Excellent communication skills – verbal and written with a professional and consultative approach

* Collaborative and team-oriented, open to working cross-functionally

* Proven experience in customer renewals, inbound sales or account management

* Strong knowledge of B2B service offerings and ability to match them to client needs

* Proficiency with CRM systems (e.g. Salesforce) and sales reporting

* Ability to interpret customer requirements and translate them into commercially viable solutions

* Understanding of small to medium enterprise (SME) business environments and needs

Benefits

At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:

* Pension Scheme:
Employer-matched contributions to help you plan for the future.

* Comprehensive Healthcare Coverage:
Access to private medical care for your peace of mind and wellbeing.

* Discounted Gym Memberships:
Prioritise your fitness with exclusive rates at leading gyms.

* Personalised Wellbeing Support:
App-based resources and services available 24/7

* Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.

* Continuous Learning & Development:
Ongoing opportunities to grow your skills and advance your career.

What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.

We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse…