Customer Success Manager; French Speaker

Who You Are

• The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images’ customer base, comprised of French and English speaking clients across Europe.
• You handle all aspects of the contract renewal process, from successful onboarding to ensuring adoption/usage/consumption, proactively solving issues, teeing up and completing the renewal/upgrade, and more.
• You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure.
• You delight in deep discovery and solution-selling.
• Customer interactions and communication are handled through web conferencing/telephone/email for all aspects of the sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution.
• Salesforce is used for entering orders, tracking, information gathering, troubleshooting, and research.

• Follows up on all assigned/designated contract renewal opportunities.
• Handles all aspects of the renewal process, from onboarding to contract and customer performance review through negotiations to closure.
• Works closely with product specialists and supporting departments in structuring and carrying out renewal contracts.
• Meets and exceeds quarterly sales quota for contract renewals.
• Negotiates contract terms that meet clients’ needs yet increase efficiencies and revenue streams for Getty Images.
• Enters accurate customer and sales data into Salesforce and related systems.

• Experience consistently meeting or exceeding sales targets.
• Experience with enterprise/solution selling
• Ability to grow and lock in revenue of client base of assigned accounts.
• Skills to sell and upsell, growing customer retention and underpenetrated accounts.
• C1 Level or above in English and French
• An additional language to the above is advantageous, however not essential.
• Ability to grow the number of users/contacts and build rapport quickly to understand their business direction and short/medium-term needs.
• Experience developing accounts and finding opportunities to grow accounts within a sector.
• Demonstrate excellent time management and deep discovery skills to identify new and bigger solutions
• Ability to overcome objections of price and competition, problem-solving, and have persuasive presentation skills.

Customer Success

The Customer Success team works to maximize the lifetime value of our unassigned annual subscribers by positioning premium Getty Images products as solutions to customer challenges and managing renewals.

There’s a story in every picture, a narrative in every frame.

We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action.

In other words, we know how powerful an image or video can be—and that it can move the world.

Working at Getty Images

Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care.

We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals.

We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.

Getty…