Resident Liaison Officer; RLO

Position: Resident Liaison Officer (RLO) (Permanent)
Job Title:

Resident Liaison Officer (RLO)

Location:

Hertfordshire, Central London, Essex & West London
Salary: £35,000 - £40,000 + Company Car + Benefits

About the Company
Our client is a leading regeneration and refurbishment contractor delivering large-scale housing and community improvement programmes across London and the South East. Due to continued growth and a strong pipeline of secured projects, they are looking to recruit experienced Resident Liaison Officers to join their teams across Hertfordshire, Central London, Essex and West London.

The Role
As a Resident Liaison Officer, you will act as the key point of contact between residents, site teams and the client, ensuring clear communication and a positive customer experience throughout refurbishment and regeneration works. This is a crucial role within the project team, helping to minimise disruption and maintain strong relationships with residents.

Key Responsibilities

Act as the main point of contact for residents before, during and after works

Build strong relationships with tenants and leaseholders

Provide clear communication regarding planned works, timelines and any disruptions

Arrange and attend resident meetings, drop-in sessions and home visits

Support vulnerable residents and ensure individual needs are considered

Handle complaints and resolve issues in a professional and timely manner

Work closely with site managers and project teams to ensure smooth project delivery

Maintain accurate records of resident communications and feedback

Requirements

2-3 years' experience as a Resident Liaison Officer within social housing, refurbishment or regeneration projects

Strong communication and interpersonal skills

Experience working on planned works or regeneration schemes

Ability to build trust and manage challenging situations with residents

Organised with strong administrative skills

Full UK driving licence

What's on Offer

Salary of £35,000 - £40,000 depending on experience

Company car

Opportunity to work with a leading regeneration contractor

Long-term pipeline of secured work across London and the South East

Supportive team environment with career progression opportunities