Jewellery Franchise Operations Assistant - FTC

This is a rare opportunity to work for a prestigious luxury Jewellery company, working across a truly global franchise network. The Franchise Operations Assistant is the engine behind their international Account Management team, the person who makes things happen. Will be covering everything from Order Management and VIP Client Support to Showroom Presentations at the London HQ and working hand-in-hand with teams across Merchandising, Finance, Production and Logistics.

The main responsibilities :

• Own the accuracy and flow of client orders, backorder tracking, stock transfers, and special product requests, ensuring nothing falls through the cracks.

• Pre-screen franchise enquiries, develop structured recommendations, and support VIP presentations and key client opportunities alongside Account Managers.

• Coordinate end-to-end from invoice to delivery, keeping finance, logistics, and operations in sync and shipments on track.

• Maintain the dashboards, logs, and trackers that keep the team sharp, attention to detail will directly influence business decisions.

• Bring the brand to life through polished presentations, product launches, seasonal buys, and showroom events at the London HQ.

This is a fixed-term maternity cover contract, making it an outstanding opportunity to gain significant experience and visibility within a leading luxury brand. The successful candidate will have 3-5 years in operations, wholesale, account support, or luxury retail, ideally with exposure to Jewellery or Watches, Fashion, and premium lifestyle. You will be highly organised and commercially sharp and be completely as ease juggling and completing priorities.

Strong Excel or Google Sheets skills are essential. SAP or Order Management system experience is a bonus. Excellent opportunity with the potential to open doors to future opportunities.