Client Advisor Bulgari Sloane

Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Sloane Street Boutique specializing in jewelry and watches.

Full-time position – Reporting to Store Manager

The Senior Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.

• Deliver an Exceptional Selling Experience
• Assist all clients/prospects entering the store, ensuring every interaction is handled with professionalism and leaving a lasting positive impression.
• Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives according to the received guidelines.
• Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients' concerns.
• Serve as proactive liaison between clients and local/central service departments.
• Achieve and exceed Sales Objectives and Targets, actively working towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.
• Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
• Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

• Client-centric
• Client Relationship Development
• Negotiation
• Collaboration, being able to work in team
• Brand Sensitivity
• Cultural Curiosity and Sensitivity
• Organized and efficient
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Able to work in a fast-paced and target-oriented environment
• Tech Savvy, including familiarity with CRM