TechEdge Commercial Account Manager

Job Title

Tech Edge Commercial Account Manager – UK

London, Westgate

Full time / Permanent / Hybrid

Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, Tech Edge enables clients to analyse media consumption, campaign effectiveness and audience behaviour across linear TV, streaming, digital and cross‑platform environments.

We are looking for a commercially minded Account Manager to help manage and grow Tech Edge’s UK client portfolio. This role focuses primarily on developing and expanding relationships within existing customer accounts, identifying commercial growth opportunities, and ensuring clients continue to realise value from Tech Edge’s software solutions. You will work closely with Customer Success, Product and Global Commercial teams to support long‑term client retention, account growth and strategic partnership development.

The role also involves identifying new business opportunities within the UK market and some prospecting.

• Manage and develop relationships across a portfolio of UK client accounts.
• Build and manage trusted client relationships acting as primary commercial contact.
• Proactively reach out and meet clients to deepen engagement.
• Develop a strong understanding of client objectives, priorities and business challenges.
• Create and execute account plans focused on retention, expansion and long‑term value creation.
• Identify and drive upsell and cross‑sell opportunities across Tech Edge’s software portfolio.
• Demonstrate new and existing Techedge products & solutions to clients.
• Run proactive account governance (e.g., EBRs/QBRs).
• Act as a SME in UK TV & audience measurement, staying close to market trends and competitive landscape.

• Identify new revenue opportunities with prospective client organisations.
• Lead consultative commercial conversations to uncover client needs and business opportunities.
• Manage the sales process from discovery through to proposal and commercial close using a consultative, relationship‑driven approach.
• Lead renewals and contract discussions end to end.
• Maintain account activity and pipeline management within the CRM system.
• Provide regular internal updates on commercial opportunities, account development and revenue risks.

• Partner closely with Customer Success teams to support stronger customer outcomes and long‑term account health.
• Collaborate with Product, Research and Global Commercial teams to align client needs with product capabilities.
• Act as a voice of the customer internally by sharing market feedback and client insight and product feedback.
• Represent Tech Edge at client meetings, presentations, workshops and industry events.

• 4+ years’ experience in Account Management, Commercial Account Management or SaaS client‑facing commercial roles.
• Proven experience managing and growing existing customer accounts.
• Demonstrated commercial track record, retaining revenue, identifying expansion opportunities and supporting commercial growth.
• Some experience with lead generation and proactive outreach.
• Experience working within SaaS, media technology, adtech, martech or data‑driven businesses an advantage.
• Experience managing complex multiple stakeholder relationships within enterprise or mid‑market environments.
• Confident actively using CRM systems and with pipeline management.

• Strong relationship-building and communication skills.
• Desire to understand and solve client problems.
• Commercially driven with a consultative approach to client engagement.
• Confident presenting software solutions and value‑based selling.
• Organised and proactive, with the ability to manage multiple accounts and priorities independently.
• Collaborative mindset and comfortable working cross‑functionally within international teams.
• Technically curious and quick to learn with ability to understand and match customer needs and product capabilities.
• Interest in media, advertising, audience measurement or analytics environments.
• Proficient working with CRM systems, virtual meeting software (Zoom, MS Teams, etc.) and MS Office products.

• Existing knowledge of the UK media, advertising or broadcast ecosystem.
• Experience with audience measurement, media analytics or advertising effectiveness solutions.
• Existing industry relationships or network.

Hybrid working environment, comprehensive onboarding and product training, career development opportunities, and opportunities to contribute to the growth of the UK market.

Tech Edge is an equal opportunity employer, committed to diversity and inclusion.