Customer Success Manager; m​/f​/d

At Infront, we are committed to fostering an inclusive workplace, recognizing our diverse team as one of our most valuable assets.

For 25 years, Infront has been empowering financial market experts to make faster, smarter, compliant decisions. Over time, we have expanded our foundation by bringing together companies with more than 75 years of combined market experience and trust.

Our strength lies in market data, delivering reliable, accurate information through a powerful suite of tools, spanning Data Intelligence, Wealth Management solutions, and Trading & Investor solutions, that our users depend on every day. Today, we are one of Europe’s leading providers of market data and financial software, helping professionals navigate markets with confidence and speed.

Please note: for this position we can only consider applications from candidates who are already based in London, UK, and who are eligible to work in the UK without requiring sponsorship now or in the future.

We are looking for a Customer Success Manager to join our London-based team at an important stage of development. This role offers the opportunity to take ownership of a portfolio of clients and play a key role in strengthening relationships, enhancing customer experience, and driving long‑term value across our London accounts.

You will focus on building strong, trusted partnerships with customers through regular in‑person engagement, gaining a deep understanding of their needs and ensuring they are getting the most out of our products and services. Your work will contribute directly to customer satisfaction, retention, and account growth.

Over time, the role will expand to include onboarding new customers and supporting the continued evolution of our customer success approach in the region. Working closely with colleagues across sales, trading, product, and support, you will be part of a collaborative effort to deliver a consistent, high‑quality experience across the full customer lifecycle.

In this role, you will:

• Build and maintain strong relationships with a portfolio of London‑based clients through regular meetings and on‑site visits
• Act as the primary point of contact for your accounts, developing a deep understanding of client needs and objectives
• Proactively assess account health, identifying risks, opportunities, and areas for improvement
• Plan and deliver onboarding sessions and user training to support successful adoption of our solutions
• Schedule and lead regular check‑ins with clients (monthly, quarterly, or bi‑annually depending on requirements)
• Identify upsell and cross‑sell opportunities and collaborate with sales to drive account growth
• Represent the voice of the customer internally, ensuring feedback and requirements are clearly communicated
• Work closely with sales, product specialists, trading, and support teams to resolve client queries and deliver solutions
• Support the setup and activation of new client accounts
• Gradually take on greater ownership of account strategy and long‑term client development

• You have proven experience in Customer Success or Account Management in a client‑facing role
• Ideally, you have a background or experience in finance, financial software, or fintech/market data products is highly advantageous
• You have experience managing and developing relationships across a portfolio of customers
• You have a strong understanding of financial data, market data, or trading software
• You have the ability to understand client needs and translate them into practical solutions
• You have strong communication skills, with confidence engaging clients in‑person and remotely
• You are highly organized, self‑motivated, and able to manage a portfolio independently
• You have the willingness and ability to travel regularly to client sites across London

Our offer

Health & wellness:Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families.
Holiday:Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge.
Pension:Plan for your long‑term financial wellbeing through…