Membership Developer

Job description

The Membership Developer is a phone-led role responsible for driving membership growth through high-volume outbound calling. This role is suited to a confident, self-motivated individual who thrives in a results-driven environment, is comfortable working autonomously, and enjoys delivering commercial targets.

• Conduct high-volume outbound daily calls to new and existing clients to convert memberships, renewals, and upgrades.
• Take full ownership of day-to-day prospection and phoning performance, ensuring consistent follow-up, strong conversion rates, and high-quality client engagement.
• Confidently promote all membership tiers (Member & VIP), identifying upgrade opportunities and closing sales over the phone.
• During larger membership campaigns, lead and coordinate phoning activity, aligning supporting team members on scripts, targets, and best practice.
• Maintain accurate call records and feedback to support campaign optimisation and reporting.

• Grow the membership base by converting new and existing clients across all sales channels, with phone as the primary conversion channel, supported by on-site and online touchpoints.
• Support membership loyalty, renewal, and re-engagement initiatives.
• Work closely with showroom team to meet and exceed individual and team membership targets.

• Promote Membership and VIP benefits on-site during strategic sales, supporting conversion and upgrade initiatives.
• Support the training of other team members in collaboration with management.
• Work closely with the Showroom Team to optimise membership promotion in the showroom.