Garden Care Consultant

Flow Gardeners is a growing garden maintenance and planting company serving clients across South East London. We are known for our thoughtful approach, horticultural expertise, and reliable service. Our mission is simple: to help people enjoy beautiful, well‑cared‑for gardens through consistent, high‑quality garden care.

As we continue to grow, we are looking for a calm, organised, and people‑focused Garden Care Consultant to guide prospective clients through their journey from initial enquiry to becoming a valued client.

Based at our studio at the Blue Garage in Lewisham, this role combines studio‑based client coordination with regular on‑site consultations across South East London. You’ll spend time meeting prospective clients in their gardens, before returning to the studio to prepare proposals and manage onboarding. Reliable local travel is required, but there’s no need to drive—cycling, walking, and public transport are all encouraged.

You will be the first point of contact for many prospective clients, helping them understand our services, assess whether we are the right fit for their needs, and confidently choose the most appropriate garden care plan.

This role combines consultative sales, client relationship management, and process coordination. Success comes from building trust, communicating clearly, and ensuring every client receives an exceptional experience from their very first interaction with us.

Review and qualify incoming enquiries.

Conduct structured on‑site consultations with prospective clients.

Understand each client’s garden, priorities, and expectations.

Recommend suitable services, visit frequencies, and care plans.

Clearly explain our approach, processes, and pricing.

Prepare accurate service proposals and subscription recommendations.

Follow up with prospective clients and answer questions.

Guide clients through the decision‑making process with confidence and professionalism.

Maintain a healthy consultation‑to‑conversion pipeline.

Ensure clients feel informed and supported throughout the onboarding journey.

Coordinate the booking of first visits.

Gather and organise all information required for service delivery.

Ensure a seamless handover to the operations team.

Set clear expectations around communication, scope of work, and ongoing service.

Maintain accurate client, garden, and consultation records within our CRM.

Track consultation outcomes, follow‑up activity, and conversion rates.

Ensure all onboarding information is complete and up to date.

Follow structured processes while identifying opportunities for improvement.