Enterprise Sales Specialist; Customer Agent

Requirements

• Proven quota-carrying SaaS seller (Commercial, Corporate, or Mid-Market experience preferred)
• Strong pipeline generation skills
• Experience running complex, multi-stakeholder sales cycles
• Ability to drive urgency and executive alignment
• Comfort working cross-functionally with Product and Solutions
• Strong business acumen and storytelling skills
• Track record of outperforming quota

• Klaviyo is seeking a Product Specialist, Customer Agent to accelerate growth of our Customer Agent product within K:
  
  Service
• This is a dedicated, revenue-focused specialist seller role designed to drive pipeline generation, increase close rates, and work closely to support both internal Klaviyo sellers and partners on Customer Agent opportunities
• This role is not a technical overlay or solutions architect position
• Instead, it is a focused commercial specialist who partners closely with Account Executives, Product, and Solutions teams to create near-term revenue impact and drive Customer Agent adoption across segments
• The Product Specialist will report directly to the Segment Director and will be deployed strategically across:
• Pipeline generation initiatives
• High-priority in-flight pursuits
• Strategic partnership opportunities
• Upmarket expansion motions
• This is a high-visibility role designed to create immediate impact and accelerate Customer Agent growth
• Revenue Acceleration & Pipeline Generation
• Own dedicated pipeline generation efforts for Customer Agent within assigned segment
• Partner with AEs to identify, qualify, and advance Customer Agent opportunities
• Proactively source and create net-new Customer Agent pipeline
• Execute focused outbound and partnership-driven motions
• Deal Support & Conversion
• Engage in high-priority in-flight opportunities to improve win rates
• Lead Customer Agent discovery and value articulation conversations
• Position Customer Agent within broader K:
  
  Service value narrative
• Drive urgency and executive alignment in late-stage pursuits
• Strategic Partnership Activation
• Partner with leadership to activate RCS / Google partnership opportunities
• Identify accounts that can leverage Customer Agent in partnership contexts
• Coordinate with Product and GTM teams on joint execution strategies
• Cross-Functional Collaboration
• Work closely with:
• Segment AEs
• Product team
• Solutions Architects
• Marketing
• Partnerships
• Provide field feedback to Product to inform roadmap and positioning
• Help build repeatable Customer Agent sales plays
• Focus & Ownership
• Maintain singular focus on Customer Agent performance within segment
• Track and report pipeline creation, influenced revenue, and close rate impact
• Operate as the segment’s go-to commercial expert for Customer Agent