Sales Operations Executive

Join our Sales Operations team and play a key role in supporting business growth. Working closely with the sales organisation, you'll help drive strategic initiatives, improve sales processes and maximise the effectiveness of tools and systems that enable our teams to succeed.

Park Royal, London

Full-time

Permanent

The Sales Operation team's primary purpose is to work collaboratively with the sales organisation to help drive strategic business planning and growth initiatives through the design of sales processes, and leveraging of sales productivity tools.

This role will support the Sales team by providing operational support for an assigned customer base of scale on trade national & off trade customers.

The Sales Operations Executive will have a key role in driving the development, testing and roll out of sales productivity tools to the sales teams, working closely with the teams to identify opportunities to improve productivity and time in front of trade. This role will play a key part in the management and resolution of sales & customer related issues – working closely with the sales team to identify issues and rectify by working cross functionally with Supply Chain, Marketing, Finance and IT – escalating where required to the Sales Operations Manager.

• Assist with lead generation, pipeline management and & support new business onboarding through account set up & go live.
• Assist in the management & collation of customer specific tenders and commercial proposals, creating customer specific contracts and investment administration.
• Provide operational support & point of contact assistance with key scale customers, in line with the defined account support matrix.
• Management of customer specific portals.
• Help to deliver targeted sales activities in line with channel & segment strategies such as promotional lists and sales incentives.
• Assist in the development and roll out of sales tools and platforms, to improve sales team efficiency and commercial effectiveness.
• Provide support to the sales team through the management of stock allocations & limited release products.
• For customers utilising Ex-Cellar & Direct RTM to act as a liaison between supplier and customer & haulier in conjunction with the Demand Planning function.
• Provide a range of administrative support to the field sales teams to help in the achievement of channel objectives, including but exclusively:
  Management of inbound sales team queries through the SO inbox.
• Customer specific operational requests in line with the account support matrix including order status.
• Stock control support & analysis for key customers including the tracking of sales out, promotional activities and monitoring customer level forecasts.
• Assist in the creation of cascade documents / training materials and performance review metrics.
• Deal with all sales manager queries and elevate as required within both the immediate team and wider business.

• Good education, GCSE in English and Maths as a minimum
• Educated to degree level
• WSET qualification

• Background in customer service/sales
• Experience working closely with diverse groups of people
• Account management experience
• Experience working in the wine or related industry

• Strong communication / interpersonal skills
• Numeracy, accuracy and attention to detail
• Intermediate to Advanced level on MS Office and experience of CRM systems
• Excellent written and oral skills
• Ability to engage with team, customers, management and sales
• Strong analytical skills, including ability to deliver reporting that informs strategic decisions

• A quick learner
• Ability to prioritise, plan and organise
• Energetic individual with a passion for sales and operational development, a self-starter with a thirst for knowledge
• Willing to work flexibly
• Ability to find and execute creative solutions to a wide variety of strategic issues
• Passionate sales person